Internet Experience & Content Performance Manager

Zong 5G; Islamabad; On-site; PKR 4,200,000 - 6,200,000; Full time

Job summary

Zong 5G is seeking an Assistant Manager Internet and Content Management to lead internet experience management for IP Core, monitoring performance across MBB, FBB and corporate customers. You will own key KPIs like RTT, latency and reachability, drive DNS and CDN improvements and coordinate with ISPs and CDN providers.

The role requires 8+ years in networking, strong troubleshooting and leadership, and collaboration with multiple teams to ensure high availability and optimal internet services.

Qualifications

• Bachelor's degree required.
• 8+ years networking experience in ISP/internet routing, CDNs and network performance management.
• Experience leading complex technical troubleshooting and coordinating multi-team resolution.

Responsibilities

• Lead monitoring, analysis and continuous improvement of end-to-end internet experience for Mobile Broadband, Fixed Broadband and corporate customers.
• Own internet experience KPIs including RTT, latency, packet loss, jitter and reachability for key applications, websites, CDNs and internet destinations; establish baselines, thresholds and trend reporting.
• Lead troubleshooting and resolution of complex internet performance issues involving ISP gateways, upstream providers, BGP routing, route selection, traffic engineering, peering and transit paths.
• Provide technical leadership for CDN performance and content-delivery issues, including cache reachability, routing optimization, traffic localization and coordination with CDN providers and ISPs.
• Drive resolution of corporate customer escalations involving internet reachability, application access, latency, routing, DNS and other end-to-end connectivity issues.
• Review network designs and proposed changes affecting internet connectivity, ISP gateway architecture, BGP policy, routing resiliency, DNS and CDN interconnects; recommend and validate improvements.
• Ensure effective DNS troubleshooting and analysis, including resolution failures, response times, recursive/authoritative DNS behavior, delegation and reachability-related issues.
• Coordinate with ISPs, CDN providers, internal operations, service teams and other stakeholders to investigate recurring issues and implement sustainable corrective actions.
• Coordination with CDN providers for new content integration and expansion in the current network-based user behavior analysis.
• Maintain troubleshooting records, performance baselines, network documentation and standard operating procedures.
• Support the team in technical planning, reporting, knowledge sharing and mentoring.
• To ensure core Transmission (IP MPLS) network availability at 99.999%. Taking respective measures to maintain it.
• Providing support to regional teams for Core Transmission (IP MPLS core) network Implementation of QoS for mission Critical services of CMPak network.

Skills

Networking

ISPs & routing

CDN performance

Troubleshooting leadership

DNS analysis

QoS implementation

Cross-team coordination

Monitoring & analytics

Education

Bachelor's degree

Job description

Zong 5G is seeking an Assistant Manager Internet and Content Management to lead internet experience management for IP Core, monitoring performance across MBB, FBB and corporate customers. You will own key KPIs like RTT, latency and reachability, drive DNS and CDN improvements and coordinate with ISPs and CDN providers.

The role requires 8+ years in networking, strong troubleshooting and leadership, and collaboration with multiple teams to ensure high availability and optimal internet services.