Inbound Sales Representative

Zeetelefonics; Islamabad Capital Territory; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A telecommunications company in Islamabad is seeking an experienced call center representative. Candidates must have at least 2 years of call center experience and direct-to-consumer sales experience. Key responsibilities include answering inbound calls, providing product information, and upselling warranties. The ideal candidate should possess strong communication skills and the ability to multitask. Flexibility in scheduling and a high school diploma are required.

Qualifications

• 2 years of call center experience required.
• Minimum of 1 year of direct-to-consumer sales experience required.
• Must have flexibility in schedule and excellent attendance history.

Responsibilities

• Answer inbound calls and register appliance registrations.
• Upsell customers on appliance extended warranty.
• Establish and maintain positive rapport with customers.

Skills

Sales skills

Customer rapport

Communication

Attention to detail

Multi-tasking

Education

High School Diploma or GED

Tools

PC skills

Job description

2 years of high end call center experience

Job Specification

Responsibilities:

• Answer inbound calls, register appliance registrations, and upsell customer on appliance extended warranty.
• Ability to clearly promote, convey benefits and sell client product(s).
• Establish, develop, and maintain positive rapport with customer.
• Ability to probe and discover customer needs to then propose product offer that meets customer’s needs.
• Ability to articulate and build rapport with customers.
• Ability to “Upsell” customers.
• Ability to assist customers in understanding the product(s) being sold.
• Ability to provide rebuttals to customers questions/concerns, to ensure sales are made.
• Maintain strong understanding of product(s).
• Assist and answer all inquiries from customers about product(s).

Qualifications

• 2 years of call center experience required.
• Minimum of 1 year of direct-to-consumer sales experience required.
• Must have HS Diploma or GED.
• Must have flexibility in schedule and excellent attendance history.
• Must be able to pass a background check, oral drug screen, speed test and skills assessments.
• Meet KPI metrics.
• Solid to advanced PC skills.
• Ability to navigate multiple computer programs.
• Ability to use dual monitors.
• Excellent attention to detail, prioritization and multi-tasking skills.

Location: Telecommunications - Islamabad, Pakistan