Inbound Sales Representative

Zeetelefonics; Islamabad; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

An established industry player is seeking an Inbound Sales Representative to join their dynamic team. This role is pivotal in converting inbound calls into sales by assisting customers with appliance registrations and upselling extended warranty products. The ideal candidate will have a strong call center background, excellent communication skills, and the ability to build lasting relationships with customers. Join a forward-thinking company that values customer satisfaction and offers opportunities for growth in a supportive environment. If you are passionate about sales and eager to make a difference, this position is perfect for you.

Qualifications

• 2 years of call center experience with a focus on sales.
• Proven ability to upsell and maintain customer rapport.

Responsibilities

• Answer inbound calls and upsell warranty products.
• Build rapport with customers and address their needs.

Skills

Call Center Experience

Direct-to-Consumer Sales

Customer Relationship Management

Upselling Skills

Attention to Detail

Multi-tasking Skills

Education

High School Diploma or GED

Tools

PC Skills

Dual Monitors

Job description

2 years of high end call center experience

The Inbound Sales Representative will convert inbound calls into sales. Our agents will answer an incoming call from a new appliance buyer to register their manufacturer warranty, which opens the discussion to “upsell” them to our client's warranty, which their manufacturer's warranty will not cover. The sales agent then also attempts to sell the warranty products to the customer’s other appliances in the house.

Job Specification

Responsibilities:

• Answer inbound calls, register appliance registrations, and upsell customer on appliance extended warranty.
• Ability to clearly promote, convey benefits and sell client product(s).
• Establish, develop, and maintain positive rapport with customers.
• Ability to probe and discover customer needs to propose product offers that meet customer’s needs.
• Ability to articulate and build rapport with customers.
• Ability to “Upsell” customers.
• Assist customers in understanding the product(s) being sold.
• Provide rebuttals to customer questions/concerns to ensure sales are made.
• Maintain strong understanding of product(s).
• Assist and answer all inquiries from customers about product(s).

Required Skills & Qualifications:

• 2 years of call center experience required.
• Minimum of 1 year of direct-to-consumer sales experience required.
• Must have HS Diploma or GED.
• Must have flexibility in schedule and excellent attendance history.
• Must be able to pass a background check, oral drug screen, speed test, and skills assessments.
• Meet KPI metrics.
• Solid to advanced PC skills.
• Ability to navigate multiple computer programs.
• Ability to use dual monitors.
• Excellent attention to detail, prioritization, and multi-tasking skills.

Telecommunications - Islamabad, Pakistan