Implementation Consultant

leading-edge; Karachi Division; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

leading-edge in Karachi is seeking a Customer Success Manager to establish and maintain strong customer relationships during the initial phase of the customer journey. You will onboard new customers by implementing technology and ensuring early product adoption, and educate them on the value of Motive products, features, and AI technology.

You will be the primary contact for larger customers, guiding them through hardware/software setup and system training, while monitoring progress to ensure

Qualifications

• 3+ years in a customer-facing role (sales or support).
• Proficiency in Salesforce and ability to use data to inform engagement plans.
• Clear understanding of customer success and Motive's goals.
• Strong listening and problem-solving skills.
• Excellent communication (written and verbal) and presentation skills.
• Ability to manage multiple responsibilities with attention to detail and professionalism.
• Experience in documentation, data analysis, reporting, SQL, and Salesforce preferred.
• Experience in fintech and spend management technology a plus.

Responsibilities

• Establish and maintain strong customer relationships during the initial phase of the customer journey.
• Onboard new customers by implementing technology and ensuring early product adoption.
• Educate customers on the value of Motive products, features, and AI technology.
• Act as the primary point of contact for new customers, focusing on larger customers.
• Guide customers through initial hardware/software/setup and system training.
• Monitor customer progress and activities to ensure timely adoption and activation.
• Collaborate with cross-functional teams to resolve complex issues and improve customer experience.
• Manage a large volume of phone conversations and email inquiries.
• Build customer loyalty by delivering exceptional customer service.

Skills

Salesforce proficiency

Data analysis

SQL

Communication skills

Problem-solving

Presentation skills

Attention to detail

Multitasking

Tools

Salesforce

SQL

Reporting

Job description

Responsibilities

• Establish and maintain strong customer relationships during the initial phase of the customer journey
• Onboard new customers by implementing technology and ensuring early product adoption
• Educate customers on the value of Motive products, features, and AI technology
• Act as the primary point of contact for new customers, focusing on larger customers
• Guide customers through initial hardware/software/setup and system training
• Monitor customer progress and activities to ensure timely adoption and activation
• Collaborate with cross-functional teams to resolve complex issues and improve customer experience
• Manage a large volume of phone conversations and email inquiries
• Build customer loyalty by delivering exceptional customer service

Requirements

• 3+ years of experience in a customer-facing role (sales or support)
• Proficiency in Salesforce and ability to use data to inform engagement plans
• Clear understanding of customer success and Motive's goals
• Strong listening and problem-solving skills
• Excellent communication (written and verbal) and presentation skills
• Ability to manage multiple responsibilities with attention to detail and professionalism
• Experience in documentation, data analysis, reporting, SQL, and Salesforce preferred
• Experience in fintech and spend management technology a plus