Head of SupremeServ

KSB Company; Lahore; On-site; PKR 3,000,000 - 6,000,000; Full time

Job summary

KSB is looking for a Head of SupremeServ in Lahore to lead and grow the service business, driving operational excellence, customer satisfaction, and profitability.

You will manage service operations, teams and resources, develop the service strategy, expand installed-base opportunities, and ensure strict adherence to KSB standards for sustainable long-term growth.

Qualifications

• Bachelor's degree in mechanical engineering from a recognized university; Master's/MBA would be an advantage.
• 15+ years of relevant professional experience, preferably in pumps, rotating equipment, industrial services or a related engineering industry.
• Significant experience in service operations, after-sales business and customer management, with demonstrated leadership responsibility.
• Strong commercial understanding with the ability to combine technical expertise with business development and P&L focus.

Responsibilities

• Lead overall Service operations, including repair, maintenance, troubleshooting, commissioning and field services.
• Develop and execute the Service business strategy in line with KSB's overall business objectives.
• Drive service sales, revenue, profitability and order intake, including spare parts and service contracts.
• Ensure high levels of customer satisfaction, responsiveness and service quality.
• Manage service teams, workshops, field resources and third-party service partners.
• Ensure compliance with KSB technical standards, HSE requirements and quality procedures.
• Coordinate closely with Sales, Operations, Supply Chain and other functions for effective customer support.
• Monitor KPIs including sales/order intake, margins, turnaround time, productivity, customer complaints and service quality.
• Develop team capabilities through technical training, coaching and succession planning.
• Identify opportunities for installed-base development, modernization, upgrades and long-term service agreements.

Skills

Leadership

Service operations

Customer management

P&L management

Strategic planning

Education

Bachelor's degree in mechanical engineering

MBA / Master’s degree preferred

Job description

About The Job

KSB is a global leader in pumps, valves, and related services, providing high-efficiency solutions for applications across building services, industry, water, wastewater, power, and mining. Founded in 1871 in Germany, KSB operates worldwide with extensive manufacturing facilities and over 190 service centers under the KSB SupremeServ brand. Our success is driven by innovation, sustainable practices, and a strong commitment to our people and customers.

Position: Head of SupremeServ

Department: SupremeServ

Location: Lahore

Shift: Day

Purpose Of The Position

To lead and grow the overall Service business by driving operational excellence, customer satisfaction, sales, and profitability. The role is responsible for managing service operations, teams, and resources while ensuring high-quality technical support and compliance with KSB standards. The position will also focus on developing new service opportunities, strengthening customer relationships, and achieving sustainable business growth.

Key Responsibilities

• Lead overall Service operations, including repair, maintenance, troubleshooting, commissioning and field services.
• Develop and execute the Service business strategy in line with KSB's overall business objectives.
• Drive service sales, revenue, profitability and order intake, including spare parts and service contracts.
• Ensure high levels of customer satisfaction, responsiveness and service quality.
• Manage service teams, workshops, field resources and third-party service partners.
• Ensure compliance with KSB technical standards, HSE requirements and quality procedures.
• Coordinate closely with Sales, Operations, Supply Chain and other functions for effective customer support.
• Monitor key KPIs including sales/order intake, margins, turnaround time, productivity, customer complaints and service quality.
• Develop team capabilities through technical training, coaching and succession planning.
• Identify opportunities for installed-base development, modernization, upgrades and long-term service agreements.

Experience & Skill Requirements

• Bachelor's degree in mechanical engineering from a recognized university; Master's/MBA would be an advantage.
• 15+ years of relevant professional experience, preferably in pumps, rotating equipment, industrial services or a related engineering industry.
• Significant experience in service operations, after-sales business and customer management, with demonstrated leadership responsibility.
• Strong commercial understanding with the ability to combine technical expertise with business development and P&L focus.

Why Join Us?

Step into a rewarding career with a dynamic, forward-thinking organization that values talent, innovation, and professional growth. Join us to take on exciting challenges, unlock your potential, and Transform Your Career with Us!