Head of Operations & Compliance

Mahaana (YC W22); Karachi Division; On-site; PKR 5,000,000 - 12,000,000; Full time

Job summary

Mahaana (YC W22) seeks a Head of Operations & Compliance to scale its digital wealth platform’s backbone. You will own User Operations, Fund Operations, and Finance—driving processes, building teams, and ensuring scalable, compliant operations as the company prepares for Series A fundraising.

You’ll report to the CEO and manage a 5-8 person team across operations, compliance, and finance functions, delivering high-accuracy NAVs and regulatory filings.

Qualifications

• 5-7 years in operations, compliance or finance within asset management or financial services.
• Deep understanding of Pakistan’s regulatory framework (SECP NBFC AML/CFT).
• Experience managing NAV calculations, fund accounting, and regulatory reporting.

Responsibilities

• Design and oversee User Operations processes: onboarding, KYC, support and SLAs.
• Manage Fund Operations: NAV calculations, reconciliations, fund accounting, settlements, audits.
• Lead Compliance & Regulatory activities: AML/KYC, SECP inspections, governance, training.

Skills

Operations management

Compliance management

Finance management

KYC/AML

Fund operations

NAV calculations

Regulatory reporting

Team leadership

Education

Bachelor’s degree in Finance, Accounting, Business Administration

Tools

Fund accounting software

Job description

The Role

We’re looking for a Head of Operations & Compliance to build and scale the operational backbone of Pakistan’s leading digital wealth management platform. You’ll own three critical pillars: User Operations (customer onboarding, KYC, support), Fund Operations (NAV calculations, reconciliations, fund accounting), and Finance (treasury, financial reporting, audit management). This is a high-impact role where you’ll establish processes, build teams, and ensure we scale compliantly while preparing for Series A fundraising.

This role reports directly to the CEO and will manage a team of 5-8 people across operations, compliance, and finance functions.

What You’ll Do

Fund Operations

• Oversee daily NAV calculations for Save+, Retirement VPS, and MIIETF with 100% accuracy
• Manage fund accounting, transaction processing, and unit allocation/redemption workflows
• Coordinate with CDC for transaction settlements, unit registrations, and reconciliations
• Ensure timely and accurate fund administration including dividend distributions and corporate actions
• Manage relationships with fund trustees, auditors, and custodians (IGI Life Insurance, CDC)
• Oversee portfolio rebalancing, cash management, and investment execution
• Prepare and submit regulatory filings to SECP (quarterly reports, annual audited financials, incident reports)
• Implement and maintain fund accounting systems and automation tools
• Monitor fund performance metrics and prepare investment committee reports

User Operations

• Design and optimize customer onboarding workflows (digital KYC, account opening, deposit processing)
• Manage end-to-end customer lifecycle operations: onboarding, transactions, withdrawals, account closures
• Oversee customer support operations and establish SLAs (response time, resolution time, CSAT)
• Build and manage relationships with banking partners for deposit/withdrawal processing
• Implement fraud detection and AML monitoring systems
• Handle customer escalations and complaints with speed and empathy
• Build operational dashboards to track key metrics (TAT, error rates, customer satisfaction)
• Work with product/engineering to eliminate operational bottlenecks and automate manual processes
• Manage operational staff and establish training programs for quality assurance

Compliance & Regulatory

• Ensure full compliance with SECP regulations, CDC requirements, and applicable laws
• Maintain and update compliance frameworks (AML/CFT policies, KYC procedures, data protection)
• Conduct regular compliance audits and risk assessments
• Manage SECP inspections, regulatory inquiries, and license renewals
• Implement internal controls and governance frameworks
• Oversee KYC/AML compliance including CDD, EDD, and PEP screening
• Coordinate with legal counsel on regulatory matters and policy changes
• Train team on compliance requirements and maintain compliance culture
• Monitor regulatory changes and ensure timely implementation

Required:

• 5-7 years experience in operations, compliance, or finance within asset management, mutual funds, or financial services
• Deep understanding of Pakistan’s regulatory framework (SECP regulations, NBFC rules, AML/CFT laws)
• Experience managing fund operations including NAV calculations, fund accounting, and regulatory reporting
• Strong knowledge of KYC/AML requirements and customer onboarding processes
• Proven track record building and scaling operational teams
• Experience working with CDC, fund trustees, auditors, and regulatory bodies
• Strong project management skills—able to juggle multiple workstreams simultaneously
• Excellent communication skills for internal teams, regulators, and external partners
• Process-oriented mindset with focus on automation and operational efficiency
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field

Preferred

• CA, ACCA, ICMA, or relevant professional certification
• Previous experience in a fintech or digital-first financial services company
• Experience preparing for and managing regulatory audits and inspections
• Familiarity with fund administration software and financial systems