Guest Experience & Front Desk Coordinator

ACE Money Transfer; Jhelum; On-site; PKR 446,400 - 669,600; Full time

Job summary

ACE Properties, a Real Estate subsidiary of ACE Group, is seeking a First Impression Officer to greet walk-in guests at the reception with a friendly, attentive approach. You will handle IP-based calls, provide information, and perform a range of clerical duties in support of HRD, Sales and Admin teams.

Responsibilities include maintaining visitor logs, issuing badges, handling couriers, ensuring telephony lines are working, routing calls, and helping staff with IP dialing and knowledge sharing.

Qualifications

• Strong communication and interpersonal skills.
• Experience in front-desk or receptionist role preferred.
• Familiarity with IP-based telephony systems a plus.

Responsibilities

• Greeting and welcoming visitors and directing them appropriately.
• Communicating with relevant departments like HRD, Sales and Admin etc. regarding the visitor or interviewee
• Answering queries of the visitors, if any information is required or contact the relevant department for further information.
• Maintain visitor's log
• Issuance of Visitors' badges to interviewees and other visitors.
• Receiving and sorting daily couriers and issuance in relevant departments and maintaining a log of the same.
• Daily verify that all lines are working properly and telephone devices are functional
• Answers incoming calls and route to relevant departments if required.
• Focus on attentive listening and problem-solving.
• Provides information obtained from a variety of sources to field questions from a caller regarding departments, phone numbers, operational hours, etc.

Skills

Communication skills

Receptionist experience

IP system familiarity

Tools

IP system

Job description

ACE Properties, a Real Estate subsidiary of ACE Group, is seeking a First Impression Officer to greet walk-in guests at the reception with a friendly, attentive approach. You will handle IP-based calls, provide information, and perform a range of clerical duties in support of HRD, Sales and Admin teams.

Responsibilities include maintaining visitor logs, issuing badges, handling couriers, ensuring telephony lines are working, routing calls, and helping staff with IP dialing and knowledge sharing.