Guest Experience Concierge - Growth & Perks

EcoFarm Solutions; Karachi Division; On-site; PKR 1,668,000 - 2,781,000; Full time

Benefits offered by this job

Accommodation provided

Visa provided

Growth opportunities

Friendly work environment

Job summary

EcoFarm Solutions in Karachi is seeking a friendly Concierge Assistant to provide exceptional guest services and assist the Concierge with various tasks. The role requires a detail-oriented, organized individual who enjoys interacting with people from diverse backgrounds.

You will greet guests, assist with check-in/check-out, answer inquiries, and provide information about local attractions. The position offers accommodation and visa assistance, with room for growth within the company.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience in customer service is a plus.
• Excellent English communication; other languages are a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Familiarity with Karachi attractions and amenities.
• Ability to work flexible hours including evenings, weekends, and holidays if needed.

Responsibilities

• Greet and welcome guests in a professional and warm manner.
• Assist guests with check-in and check-out procedures.
• Answer phone calls and respond to inquiries in a timely manner.
• Provide information about local attractions, restaurants, and transportation options.
• Make reservations for guests at restaurants or events.
• Handle mail, packages, and deliveries for guests.
• Maintain cleanliness and organization of the lobby/reception area.
• Assist the Concierge with administrative tasks such as filing, data entry, etc.
• Ensure guest satisfaction by addressing any concerns or issues promptly.

Skills

Customer service

Interpersonal skills

Communication in English

Flexible schedule

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

EcoFarm Solutions in Karachi is seeking a friendly Concierge Assistant to provide exceptional guest services and assist the Concierge with various tasks. The role requires a detail-oriented, organized individual who enjoys interacting with people from diverse backgrounds.

You will greet guests, assist with check-in/check-out, answer inquiries, and provide information about local attractions. The position offers accommodation and visa assistance, with room for growth within the company.