General Banking Officer

Khanewal; Karachi Division; On-site; PKR 420,000 - 660,000; Full time

Job summary

Mobilink Microfinance Bank Limited (MMBL) seeks a General Banking Officer for Tariq Road Branch in Karachi. The role covers branch operations, customer service, and account management, with a focus on accurate processing and compliance with SOPs.

The ideal candidate holds a Bachelor's degree in a relevant field and has at least 2 years of experience in banking operations, delivering efficient service and product promotions.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 2 years of relevant work experience.
• Strong customer service and accuracy in transactions.

Responsibilities

• Provide efficient customer service and ensure smooth branch operations.
• Handle account opening, closures, dormancy management, stop payments, and related processes.
• Respond to customer inquiries, resolve complaints, and provide banking solutions within required turnaround time.
• Process non-financial transactions accurately per SOPs.
• Guide walk-in customers and promote relevant banking products and services.
• Prepare and maintain branch reports, registers, and operational records.
• Identify counterfeit banknotes and follow SBP clean-note policies.

Skills

Customer service

Cash handling

Branch operations

SOP adherence

Complaint resolution

Education

Bachelor's degree in a relevant field

Job description

## General Banking OfficerFull Job Details#### Job Description**Department:** Branch Operations **Grade:** OG-III **Job Type:** Permanent **Number of Positions:** 1## Job OverviewMobilink Microfinance Bank Limited (MMBL) is seeking a qualified and experienced professional for the position of **General Banking Officer** at its Tariq Road Branch in Karachi. The selected candidate will be responsible for branch banking operations, customer service, account management, transaction processing, cash handling support, and compliance with banking procedures.Banking Career Paths## Key Responsibilities* Provide efficient customer service and ensure smooth branch operations.* Handle account opening, account closures, dormancy management, stop payments, and other account-related processes.* Respond to customer inquiries, resolve complaints, and provide appropriate banking solutions within the required turnaround time.* Process non-financial transactions accurately in accordance with standard operating procedures (SOPs).* Guide walk-in customers and promote relevant banking products and services.* Prepare and maintain branch reports, registers, and operational records.* Review and reconcile sundry and suspense accounts.* Maintain fixed asset inventories and manage security stationery in accordance with bank policies.* Handle cheque books, ATM cards, bankers' cheques, term deposit receipts (TDRs), and related records.* Support cash deposits, withdrawals, cheque clearing, cash transfers, and daily cash balancing when required.* Identify and report counterfeit banknotes and follow State Bank of Pakistan (SBP) clean-note policies.* Ensure accurate processing of funds transfers, clearing entries, and other banking transactions.* Maintain cash balancing records, vault position reports, and other operational documentation.* Perform additional duties assigned by the line manager.## Eligibility Criteria**Education:*** Bachelor's degree in a relevant field from a reputable institution.**Experience:*** Minimum 2 years of relevant work experience.## About Mobilink Microfinance Bank LimitedMobilink Microfinance Bank Limited (MMBL) is a leading microfinance bank in Pakistan, providing financial services through traditional banking and digital channels. Its services include savings accounts, microenterprise loans, housing loans, remittances, mobile wallets, insurance, utility bill payments, and other digital financial solutions.Banking Career PathsMMBL focuses on promoting financial inclusion, encouraging innovation, supporting entrepreneurship, and delivering customer-centric banking services across Pakistan.## Why Join MMBL?Join a dynamic banking organization committed to expanding access to financial services and supporting digital transformation. This opportunity allows professionals to contribute to branch operations, customer satisfaction, and financial inclusion.## Application DetailsInterested candidates who meet the eligibility criteria should apply through the official MMBL careers portal before the closing date.