General Banking Officer

Mobilink Microfinance Bank Ltd; Shahkot; On-site; PKR 446,400 - 669,600; Full time

Job summary

A digital banking leader is seeking a General Banking Officer to provide efficient customer service and manage various banking operations. Responsibilities include handling account openings, processing transactions, and ensuring compliance with regulations while maintaining a focus on customer satisfaction. The ideal candidate will have a Bachelor's degree, a minimum of 2 years of relevant experience, and strong operational skills. This role is based in Shahkot and offers an opportunity to be part of a transformative banking environment.

Qualifications

• Minimum of 2 years' relevant work experience required.
• Strong understanding of banking operations and regulations.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Provide efficient customer service at the branch level.
• Handle account opening and related processes.
• Process non-financial transactions accurately.
• Maintain fixed assets inventory and manage security stationery.
• Ensure compliance with banking regulations.
• Handle customer complaints and provide appropriate solutions.

Skills

Customer service skills

Operational excellence

Team collaboration

Education

Bachelor's degree in relevant field

Job description

• A General Banking Officer is responsible for providing efficient customer service and handling various banking operations at the branch level. They handle account opening, manage customer queries, and process non-financial transactions accurately. They also assist in maintaining fixed assets inventory, security stationary, and administrative support. Additionally, they handle customer complaints, refer customers to appropriate services, and ensure compliance with banking regulations and procedur
• What General Banking Officer - MMBL does?
  • • Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.
  • • General Banking Officer is required to work in all operations segments of the branches as an inputter/maker level. Handle account opening and its related processes & operations including but not limited to dormancy marking/removal, stop payments marking/revoking, account closures, SOA issuance, loan account opening and closing, deceased marking/removal, Level Migration etc. of Core and Jazz Cash Customers Participate in Gold Loan assessments.
  • • Preparation of deceased customer cases refund and maintaining record, Manage customer queries in efficient manner. Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.
  • • Perform all types of Non-Financial transactions with accuracy as per SOP. Guide walk in customers properly and cross sell banks products. Prepare all types of reports for further submission to CSM and Head Office.
  • • Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register. Be the custodian, along with the other officer, of all types of security stationary and its balancing Be the owner of the administrative support of branch in liaison with CSM/BM Handle customer complaints, provide appropriate solutions and alternatives within TAT.
  • • Responsible for preparing and maintaining of all types of register/record up to date. Reviewing of all type of Sundry and Suspense accounts for their reconciliation. Scanning and uploading of SS cards on daily basis. Inputting of Clearing instruments and there return marking, Refer customers to appropriate banking services and representatives, issuance/Destruction of cheque books, Bankers Cheques and TDR, and there balancing.
  • • Custodian of received cheque books/ ATM cards and there delivery/maintenance as per SOP to work as backup of Teller, Ensure accuracy of Cash sorting as per SBP Clean notes policy. Processing Cash Deposits and withdrawals (Ensuring regulations as described in Ops Manual) Identifying and reporting Counterfeited Notes. Accurately processing all Cheque deposits (all outward clearing instruments). Ensure Exchanging Cash between Tellers in case of more than one teller.
  • • Ensuring Cash Transfer from till to Vault and vice versa at Start of Day and End of the Day, respectively. Ensure to perform all FT's, TT's and clearing entries with accuracy. Ensure balancing cash at the end of day (Physical Cash with system T24). Maintenance of Cash Balancing register & preparation of Teller Daily Cash Record; SBP Sheet; Vault Position, Average Sheet & other Cash related reports. Be the Custodian of allocated Keys and Stamps. Any other responsibility assigned by LM.
• What are we looking for and what does it require to be General Banking Officer - MMBL?
  • • Hold a Bachelor's degree from a reputable Institution in relevant field
  • • Have a minimum of 2 years' relevant work experience.

Job Locations:

• Shahkot Branch

About MMBL:

Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

Why Join MMBL ?

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.