Front Desk Officer

Job Title: Front Desk Officer

Location: Jail Road, Lahore

Department: Administration

Reports To: Office Manager / Administration Head

Job Summary:

The Front Desk Officer serves as the first point of contact for visitors, clients, and employees. This role is responsible for managing the reception area, handling inquiries, directing calls, and ensuring a professional and welcoming environment. The ideal candidate should have excellent communication skills, a customer-oriented attitude, and the ability to multitask effectively.

Key Responsibilities:

• Greet and welcome visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate departments or individuals.
• Manage incoming and outgoing correspondence, including emails, letters, and packages.
• Maintain the reception area, ensuring it is clean and organized at all times.
• Schedule and manage appointments, meetings, and conference room bookings.
• Assist with administrative tasks such as data entry, filing, and document management.
• Handle inquiries and provide relevant information about the company’s services.
• Monitor office supplies and coordinate replenishments as needed.
• Support other departments with clerical duties as required.
• Ensure compliance with security and safety protocols for guests and staff.

Job Specification:

Qualifications & Skills:

• Intermediate or Equivalent Qualification
• Previous experience in a front desk or customer service role is an advantage.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and office management software.
• Strong organizational and multitasking abilities.
• Friendly, professional, and customer-focused attitude.
• Ability to handle stressful situations with patience and professionalism.

Job Rewards and Benefits: Leaves