Front Desk Officer

Contour Software; Karachi Division; On-site; PKR 446,000 - 781,000; Full time

Benefits offered by this job

Market-leading Salary

Medical Coverage for Self & Dependents

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Job summary

Contour Software in Karachi is seeking a responsible Front Desk Officer to manage the reception, greet visitors, and provide administrative support to the HR and admin teams.

The role requires a B.Com or higher with 3–4 years of experience, excellent English communication, and proficiency in MS Office. You will handle calls, mail, and scheduling, contributing to a professional, client‑facing environment.

Qualifications

• B.Com or higher with 3–4 years of relevant experience.
• Excellent English communication skills.
• Proficiency in MS Word, Excel, Outlook, PowerPoint, and Adobe Acrobat.
• Strong customer service orientation.

Responsibilities

• Greet and assist guests at the reception.
• Handle inquiries and resolve complaints.
• Maintain front desk tidiness and supplies.
• Answer phone calls and emails; manage mail.
• Coordinate documenting and filing; manage records.
• Support HR for interviews scheduling and candidate communications.

Skills

Excellent English communication

Customer service orientation

Flexibility

Multitask ability

Emotional maturity

Education

B.Com or higher

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Adobe Acrobat

Job description

Job Description:

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Position

We are looking for a responsible and energetic Front Desk Officer, to join the Contour Karachi team and undertake all receptionist and clerical duties at the reception desk of our main reception. The hired person will be the "face" of the company for all visitors and will be responsible for the first impression we make. The selected individual should have a friendly and easy-going personality while also being very perceptive and disciplined and should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. Reporting to the Senior HR team member and interacting closely with senior management, the Front Desk Officer shall help administer front desk services for the Karachi office.

Duties and Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper, etc.).
• Greet and welcome guests.
• Answer questions and address complaints.
• Responsible for overseeing clerical and administrative tasks.
• Answering phone calls and keeping an inventory of office supplies.
• Managing files and recording information as needed.
• Receive letters, packages, etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels, etc.
• Check, sort, and forward emails.
• Monitor office expenses and costs.
• Providing support to Admin and HR for documentation.
• Helping organize and maintain office common areas.
• Take up other duties as assigned (travel arrangements, schedules, etc.)
• Assist HR team for scheduling job interviews and communicating with candidates.

Education and Experience

• B.Com or more with experience of at least 3-4 years.
• Excellent English communication skills
• Knowledge of appropriate software including Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat.
• Customer service orientation

Key Skills and Competencies

• Flexibility
• Adaptability
• Ability to multitask
• Emotional maturity
• Planning and organizing skills
• Stress tolerance
• High energy level
• Enthusiasm

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage - Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.