Fraud Investigation Lead

Raqami Islamic Digital Bank Ltd.; Karachi Division; On-site; PKR 3,000,000 - 6,000,000; Full time

Job summary

Raqami Bank is seeking an experienced Fraud Investigation Lead to oversee fraud monitoring, detection, investigation and incident response. You will proactively identify suspicious transactions, account abuse, digital banking, card and payment fraud while ensuring timely investigations and robust prevention controls.

You will coordinate with Technology, Operations, Cards, Digital Banking, Compliance and Risk teams; maintain evidence and case records; prepare fraud MIS and dashboards for senior

Qualifications

• 5–7 years of experience in Fraud Risk Management or related fields.
• Hands-on NCCIA, BMP and LEA case handling experience.
• Experience with fraud monitoring systems and analytics.
• Exposure to Digital Banking, Cards, Payments and Financial Crime.

Responsibilities

• Lead fraud monitoring and investigation across bank products and channels.
• Act as SME for NCCIA, BMP and LEA inquiries and investigations.
• Review alerts, investigate suspicious activity and coordinate response actions.
• Identify fraud trends and weaknesses, and strengthen controls.
• Maintain case records, evidence repositories, and MIS for senior management.
• Coordinate with Technology, Operations, Cards, Digital Banking, Compliance and Risk teams.

Skills

NCCIA & LEA Case Management

Fraud Risk Management

Fraud Monitoring & Detection

Fraud Investigation & Incident Risk

Digital Banking Fraud Monitoring

Cards & Payments Fraud

Case Investigation & Documentation

Root Cause Analysis

Fraud Analytics & Reporting

Regulatory Compliance

Risk Assessment

Stakeholder Management

Team Leadership

Education

Bachelor’s degree in Business Administration

Job description

Job Title: Fraud Investigation Lead

Department: Compliance

Job Overview

We are seeking an experienced fraud risk professional to lead the Bank’s fraud monitoring, detection, investigation, and incident response activities. The role is responsible for proactively identifying suspicious transactions, account abuse, digital banking fraud, card fraud, payment fraud, and financial crime risks while ensuring timely investigations, effective fraud containment, and continuous strengthening of fraud prevention controls. The successful candidate will play a critical role in safeguarding the Bank’s customers, assets, and reputation through robust fraud risk management practices.

Key Responsibilities

• Lead fraud monitoring and investigation activities across the Bank’s products, channels, and customer segments.
• Act as the Bank’s subject matter expert for handling NCCIA, BMP, and Law Enforcement Agency (LEA) inquiries and investigations.
• Review fraud alerts generated through fraud monitoring systems and other risk detection tools.
• Investigate suspicious transactions, account activities, and potential fraud events.
• Identify emerging fraud trends, patterns, and vulnerabilities impacting the Bank.
• Coordinate fraud response actions including account restrictions, transaction holds, and customer communication activities.
• Conduct detailed fraud investigations and maintain complete case records and supporting evidence.
• Support fraud prevention initiatives through root cause analysis and implementation of enhanced controls.
• Work closely with Technology, Operations, Cards, Digital Banking, Compliance, and Risk teams to address fraud risks.
• Monitor onboarding fraud, account takeover risks, payment fraud, card fraud, and digital channel threats.
• Perform fraud trend analysis and develop recommendations to reduce fraud incidents and losses.
• Liaise with Customer Experience teams to monitor customer feedback, identify fraud-related pain points, and improve customer journeys.
• Maintain fraud registers, investigation trackers, evidence repositories, and case documentation.
• Prepare fraud MIS, dashboards, management reports, and case summaries for senior management.
• Support internal audits, regulatory inspections, and compliance reviews relating to fraud risk management.
• Coach, mentor, and develop fraud analysts to ensure high-quality investigations and effective fraud monitoring practices.

Experience Required

• Minimum 5–7 years of experience in Fraud Risk Management, Fraud Investigations, Financial Crime Compliance, Digital Banking Operations, or Cards & Payments Fraud.
• Hands-on experience managing NCCIA, BMP, and Law Enforcement Agency (LEA) cases and investigations.
• Experience with fraud monitoring systems, transaction monitoring tools, fraud detection platforms, and fraud analytics solutions.
• Exposure to Digital Banking, Cards, Payments, and Financial Crime Compliance environments will be highly preferred.

Educational Background Required

• Bachelor’s degree in Business Administration, Finance, Banking, Accounting, Economics, Information Technology, Computer Science, Criminology, or a related discipline.

Skills & Competencies

• NCCIA & LEA Case Management
• Fraud Risk Management
• Fraud Monitoring & Detection
• Fraud Investigation & Incident Response
• Digital Banking Fraud Monitoring
• Cards & Payments Fraud
• Case Investigation & Documentation
• Root Cause Analysis
• Fraud Analytics & Reporting
• Regulatory Compliance
• Risk Assessment
• Stakeholder Management
• Team Leadership

Raqami Bank is an equal opportunity employer. We welcome applications from all qualified individuals, including Persons with Disabilities (PWDs), and are committed to fostering an inclusive workplace where everyone has the opportunity to succeed.

Last date to apply: October 30, 2026