Floor Manager

Cretesol (Pvt.) Ltd.; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Manager to oversee business development activities and enhance customer experiences in their showroom. This role involves maximizing profitability, managing sales targets, and ensuring exceptional service delivery. The ideal candidate will possess strong communication and organizational skills, along with a proven track record in retail management. You'll lead a motivated team, implement effective strategies, and stay ahead of market trends to drive success. If you are passionate about retail and customer service, this is the perfect opportunity to make a significant impact.

Qualifications

• 3-5 years of experience in retail management required.
• Must possess strong communication and organizational skills.

Responsibilities

• Monitor sales activities and ensure customer satisfaction.
• Analyze sales figures and forecast future sales trends.
• Manage and motivate showroom staff to increase sales.

Skills

Customer Service

Sales Management

Communication Skills

Organizational Skills

IT Skills

Presentation Skills

Education

Bachelor's Degree in Management Sciences

Master's Degree in Management Sciences

Job description

Job Summary:
The position encompasses carrying out business development activities; networking with current and prospective clients, developing relationships, improving client experience, and ultimately finding new business opportunities. Ensuring the satisfaction of walk-in customers. In short, a retail manager’s role is to run a showroom successfully by handling a wide range of activities including sales, business development, stock & management. Working in the showroom, he/she is in constant contact with their customers and staff, ensuring their staff gives great customer service.

Duties & Responsibilities:

1. Monitor sales activities to ensure that customers receive satisfactory service and quality products.
2. Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
3. Responsible for maximizing profitability and meeting sales targets.
4. Prepare promotional materials and displays.
5. Analyze sales figures and forecast future sales, interpreting trends to facilitate planning.
6. Retain existing customers and develop a new customer base.
7. Initiate changes to improve the business, e.g., revising opening hours in liaison with Manager HR & Admin to ensure the showroom can compete effectively in the local market.
8. Deal with customer queries and complaints and initiate appropriate actions.
9. Oversee pricing and stock control.
10. Maintain statistical and financial records.
11. Complete special projects as required by the General Manager BD.
12. Address staffing issues in liaison with Manager HR & Admin, such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing training and development.
13. Ensure standards for quality, customer service, and health and safety are met.
14. Organize special promotions, displays, and events.
15. Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
16. Manage and motivate a team to increase sales and ensure efficiency.
17. Control and monitor all operational activities of the showroom including, but not limited to, general management, cleanliness, repair/maintenance, etc.
18. Assign tasks to showroom staff and monitor their activities.

Job Specification

1. Must possess a bachelor's degree, but preference will be given to master's degree holders from HEC recognized universities in management sciences.
2. Must have a minimum of 3-5 years of similar experience in handling retail outlet/showroom. Fully qualified and experienced in showroom sales.
3. Must possess a pleasant & confident personality.
4. Good communication, organizational, IT, and presentation skills are required.
5. Proficient in dealing with client demands and can handle customer complaints efficiently.

Building Materials - Islamabad, Pakistan