Field Support & Care Specialist

Mohsyn; Lahore; On-site; PKR 670,000 - 1,004,000; Full time

Job summary

Mohsyn in Lahore is seeking a Field Support Officer who will be the trusted on-ground presence for families the company cares for. This is a hands-on role, not a desk job, involving accompanying clients to appointments, coordinating with hospitals, and ensuring timely service delivery.

You will collaborate with City Operations, Key Account Management, Solutions, and healthcare teams to convert requests into resolved outcomes, maintaining documentation and responding promptly to urgent needs,

Qualifications

• Experience assisting clients at home or in care settings.
• Ability to coordinate with hospitals, clinics, vendors.
• Willingness to work in a 24/7 care environment and shifting hours.
• Strong communication and problem-solving skills.

Responsibilities

• Provide compassionate on-ground support to Mohsyn clients and families across Lahore.
• Conduct regular and needs-based home visits, ensuring client comfort and dignity.
• Build trusted relationships with clients, especially elderly individuals.
• Accompany clients to doctor appointments, hospital visits, and diagnostic tests.
• Assist with everyday on-ground service requests that are hard to coordinate remotely.
• Observe and flag concerns to Mohsyn teams with clear communication.
• Take ownership to ensure each client request is fully resolved.

Skills

Compassionate care

Empathetic listener

Calm communication

Reliability

Job description

Mohsyn in Lahore is seeking a Field Support Officer who will be the trusted on-ground presence for families the company cares for. This is a hands-on role, not a desk job, involving accompanying clients to appointments, coordinating with hospitals, and ensuring timely service delivery.

You will collaborate with City Operations, Key Account Management, Solutions, and healthcare teams to convert requests into resolved outcomes, maintaining documentation and responding promptly to urgent needs,