Executive SO Coordination & Support

PTCL.Official; Islamabad; Hybrid; PKR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

6-month maternity leave

30 days paternity leave

Hybrid work model

Job summary

PTCL.Official is seeking a dynamic professional to coordinate North Zone services operations and support across internal teams and external authorities. The role ensures timely resolution of operational matters and smooth service delivery.

You will liaise with LEAs and government bodies, maintain records, and support field teams with logistics and reporting. Hybrid work options are available within a balanced career path.

Qualifications

• Telecom network infrastructure knowledge
• Threat & risk assessment
• Reporting & data management

Responsibilities

• Coordinate day-to-day North Zone services operations, including security patrolling route tracking and logistics.
• Liaise with Law Enforcement Agencies (LEAs), civic bodies, and government authorities, ensuring timely reporting and escalation of security threats and alerts.
• Maintain accurate and updated operational records, including personnel databases and SIM issuance registers, and prepare daily, weekly, and monthly operational reports.
• Collaborate with Procurement, P&O, and Finance teams to address field requirements and resolve operational and logistical challenges.
• Monitor field services personnel performance and maintain relevant performance records and documentation.

Skills

Telecom network knowledge

Threat & risk assessment

Reporting & data management

Education

Bachelor’s degree in Business Administration/Project Management

Job description

ARE YOU READY TO JOIN PTCL

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Vision & Values:

With a clear vision to become the largest technology player driving the digital transformation of Pakistan, PTCL is guided by a set of our unified core values:

• Be Resilient
• Think Big,
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Be responsible for coordinating and supporting North Zone operations within the Services Department, serving as the primary point of contact for cross-functional activities, including security patrolling, bill delivery logistics, and non-telco service projects. The role also ensures effective coordination between internal stakeholders and external authorities to facilitate seamless service operations and timely resolution of operational matters.

HOW CAN YOU EXPRESS YOUR TALENT

• Coordinate day-to-day North Zone services operations, including security patrolling route tracking, fuel card distribution, and execution of non-telco projects.
• Liaise with Law Enforcement Agencies (LEAs), civic bodies, and government authorities, ensuring timely reporting and escalation of security threats and alerts.
• Maintain accurate and updated operational records, including personnel databases and SIM issuance registers, and prepare daily, weekly, and monthly operational reports.
• Collaborate with Procurement, P&O, and Finance teams to address field requirements and resolve operational and logistical challenges.
• Monitor field services personnel performance and maintain relevant performance records and documentation.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

• Minimum Bachelor’s degree in Business Administration/Project Management or related discipline from s recognized institution.

Competencies:

• Telecom Network Infrastructure Knowledge
• Threat & Risk Assessment
• Reporting & Data Management

PTCL family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.