Entry Level Career Opportunity @ Ufone 4G

Jazz; Pakistan; Hybrid; PKR 350,000 - 1,400,000; Full time

Job summary

A leading telecom company in Pakistan is seeking individuals for a customer service role. Candidates should have a minimum Bachelor's degree and skills in customer service and analytics. Responsibilities include assisting walk-in customers, implementing effective sales techniques, and enhancing revenue at service centers. The company offers a hybrid work model and generous family policies.

Benefits

6-month maternity leave

30-day paternity leave

Hybrid work model

Responsibilities

• Provide best customer service to all walk-in customers.
• Ensure implementation of effective sales and customer service techniques.
• Bring quality services & sales as per assigned monthly targets.

Skills

Customer Service

MS Office Analytics

Knowledge of PTA policy and procedure

Education

Minimum Bachelor`s Degree

Job description

About the Job

ARE YOU READY TO RISE WITH PTCL GROUP

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big,
• Win Every Battle
• Value Success.

IN THIS ROLE YOU WILL

• Provide best customer service to all walk-in customers.
• Ensure implementation of effective and efficient sales and customer services techniques
• Bring quality services & sales as per assigned monthly targets.

HOW CAN YOU EXPRESS YOUR TALENT

• Share feedback on regular basis regarding new products/Services and customer impacting processes/SOPs for any further improvement, if required.
• Timely escalation of customer complaints and ensuring resolution within time
• Enhance PTCL revenue and profitability at PTCL Ufone Service Center through PTCL Products (PSTN, Broadband & Charji Cloud sale.)

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

• Minimum Bachelor`s Degree

Competencies:

• MS Office Analytics
• Customer Service
• Knowledge of PTA policy and procedure

PTCL Group’s family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #Tayyar