Enterprise Customer Success Manager: Onboarding & Growth

Mammoth-AI; Lahore; On-site; PKR 2,100,000 - 3,200,000; Full time

Job summary

Mammoth-AI in Lahore seeks a Customer Success Manager to own the post-sales journey for enterprise customers, from onboarding to renewal and expansion. You will serve as trusted advisor to stakeholders from QA Engineers to CIOs and CTOs, driving adoption, retention, and growth across a portfolio of strategic accounts.

You will lead onboarding, monitor adoption and health, run QBRs, and collaborate with Sales, Delivery, Engineering, Product, and Support to ensure client success and collect

Qualifications

• 3–4+ years in Customer Success or related client-facing role.
• Experience in software/services IT, tech consulting, staff augmentation, managed services, or custom software development.
• Proven experience managing enterprise clients within a services-based business model.
• Strong lifecycle management, client retention, and account growth in a B2B technology services environment.
• Bachelor’s degree in Business, Computer Science, Engineering, or related field preferred.

Responsibilities

• Own a portfolio of enterprise customers as their primary contact throughout the lifecycle.
• Lead onboarding, define success milestones, and drive time-to-value.
• Monitor adoption and health, run QBRs, and address at-risk accounts to reduce churn.
• Build executive relationships with CIOs, CTOs, and VPs and communicate ROI via business reviews.
• Partner with Sales to drive renewals, upsells, and cross-sell opportunities.
• Capture customer feedback and feed insights into internal teams and service offerings.
• Collaborate with Sales, Delivery, Engineering, Product and Support for issue resolution and client outcomes.
• Develop client advocacy through references, case studies, and testimonials.

Skills

Stakeholder management

Executive communication

Project management

Cross-functional collaboration

Client relationship management

Education

Bachelor’s degree (preferred)

Tools

Salesforce

HubSpot

Gainsight

Jira

Job description

Mammoth-AI in Lahore seeks a Customer Success Manager to own the post-sales journey for enterprise customers, from onboarding to renewal and expansion. You will serve as trusted advisor to stakeholders from QA Engineers to CIOs and CTOs, driving adoption, retention, and growth across a portfolio of strategic accounts.

You will lead onboarding, monitor adoption and health, run QBRs, and collaborate with Sales, Delivery, Engineering, Product, and Support to ensure client success and collect