Elite Loyalty Experience Lead

Sheraton; Hyderabad City Taluka; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

Sheraton is seeking a Loyalty Manager to oversee recognition and engagement for Elite members, guiding their journey from pre-arrival to post-stay feedback. The role partners with the Loyalty Head and Connector Team to ensure effective communication of Elite benefits and the seamless delivery of the loyalty program.

The candidate will manage relationships with Elite members, supervise team activities, and contribute to maintaining high standards of guest services across the loyalty operations

Qualifications

• 2-year degree with 2 years’ loyalty/guest relations experience OR 4-year degree with no work experience required.

Responsibilities

• Leads and mentors Loyalty Program team members.
• Maintains knowledge of Elite Member Benefits and Terms and Conditions.
• Coordinates Elite member communications and arrivals to ensure seamless experience.
• Supports energy conservation and on-property guest relations initiatives.
• Drives high-quality guest service and resolves issues for Elite and redemption stay members.

Skills

Leadership

Mentoring

Guest relations

Education

2-year degree in Hospitality/Business Administration

4-year degree in Hospitality/Business Administration

Job description

Sheraton is seeking a Loyalty Manager to oversee recognition and engagement for Elite members, guiding their journey from pre-arrival to post-stay feedback. The role partners with the Loyalty Head and Connector Team to ensure effective communication of Elite benefits and the seamless delivery of the loyalty program.

The candidate will manage relationships with Elite members, supervise team activities, and contribute to maintaining high standards of guest services across the loyalty operations