Customer Care Executive (META)

ASK Development; Lahore, Karachi Division, Islamabad; Hybrid; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a Customer Care Executive to join their dynamic team. In this role, you will be the first point of contact for customers, providing exceptional support and resolving inquiries effectively. The ideal candidate should possess strong communication skills in both English and Urdu, with a focus on delivering quality service. With the opportunity to work from home after six months of successful performance, this position offers a blend of flexibility and professional growth. If you're passionate about customer service and eager to make a difference, this is the perfect opportunity for you.

Benefits

Performance-based incentives

Work from home option after 6 months

Qualifications

• Minimum graduate from a reputable university.
• Fluent in English and Urdu with a neutral dialect.

Responsibilities

• Handle and respond to customer calls effectively and professionally.
• Provide online support to customers regarding company services.

Skills

Communication Skills

Customer Service

Problem Solving

Education

Minimum graduate

Tools

Laptop/Core i3 or higher

Internet Connection

Headset with Microphone

Job description

Position: Customer Care Executive (META)
Location: Islamabad / Lahore / Karachi

Job Description:

• Handle and respond to customer calls effectively and professionally.
• Provide online support to customers regarding company services.
• Follow up with the Operations team for fault rectifications exceeding 48 hours.
• Create and close Network Trouble Tickets as required.
• Maintain a record of faults for respective regions.
• Execute special tasks assigned during duty hours.

Hiring Criteria:

• Qualification: Minimum graduate from a reputable university.
• Communication Skills: Fluent in English and Urdu with a neutral dialect.
• Experience: Preferably 6 months to 1 year of experience in customer service.
• Salary: Rs. 45,000 per month + (Performance-based incentives available).
• Shift: Rotational shifts (monthly rotation).

Work From Home Option:

• Option to work from home after 6 months of successful performance.

Requirements to work from home:

• Own a laptop/system (Core i3 or higher).
• Power backup (UPS/Generator).
• Internet connection with speed higher than 4MB (other than PTCL).
• Must have headgear (headset with microphone).
• A separate workspace at home for work.