E-commerce Support Manager

Scaleup Connect; Karachi Division; On-site; PKR 2,400,000 - 3,600,000; Full time

Job summary

Scaleup Connect is seeking an experienced E-commerce Support Manager to oversee marketplace operations across Amazon, eBay, Shopify and other platforms. You will optimize processes, manage end-to-end performance, and lead a team to ensure smooth order processing, accurate inventory and steady sales growth.

You will analyze marketplace data, forecast demand, coordinate with logistics, and drive cost-effective improvements while staying updated on platform algorithms and ad strategies.

Qualifications

• Experience with Amazon, eBay, Shopify and other e-commerce CMS platforms.
• Proficiency in data analysis tools for performance tracking and decision-making.
• Understanding of logistics, forecasting and inventory reconciliation.
• Experience with inventory and order management systems.
• Knowledge of e-commerce regulations and quality control practices.

Responsibilities

• Manage and optimize operations across Amazon, eBay, Shopify, and other e-commerce platforms.
• Analyze marketplace data, sales trends, and customer feedback to identify growth opportunities.
• Oversee inventory management, order processing, and reconciliation to maintain stock levels.
• Coordinate with logistics teams to ensure timely order fulfillment and delivery.
• Monitor marketplace performance metrics and seller ratings to maintain high standards.
• Develop and implement process improvements to reduce costs and boost efficiency.
• Lead product sourcing initiatives including private-label launches and supplier negotiations.
• Stay updated with marketplace algorithms and industry trends to stay competitive.
• Oversee advertising campaigns using Google Ads, Amazon Sponsored Products, and Facebook Ads Manager.
• Mentor and develop the support team for high performance.

Skills

Marketplace management

Data analysis

Team leadership

Inventory management

Tools

Excel

SQL

BI tools

Job description

About the job E-commerce Support Manager

E-commerce Support Manager

Role Overview

We are looking for an experienced E-commerce Support Manager to oversee marketplace operations, optimize processes, and manage the end-to-end performance of online sales channels. The ideal candidate will have strong experience with Amazon, eBay, Shopify, and other e-commerce platforms, along with expertise in inventory management, data analysis, logistics, and marketplace optimization.

This role requires someone who can analyze marketplace performance, streamline operations, and lead a team to ensure smooth order processing, efficient inventory management, and consistent sales growth.

Key Responsibilities

• Manage and optimize operations across Amazon, eBay, Shopify, and other e-commerce platforms.
• Analyze marketplace data, sales trends, and customer feedback to identify growth opportunities.
• Oversee inventory management, order processing, and reconciliation to maintain accurate stock levels.
• Coordinate with logistics teams to ensure timely order fulfillment and delivery.
• Monitor marketplace performance metrics and seller ratings to maintain high operational standards.
• Develop and implement process improvements to enhance efficiency and reduce operational costs.
• Manage product sourcing initiatives including private-label product launches and supplier negotiations.
• Stay updated with marketplace algorithms, FBA guidelines, and industry trends to maintain competitiveness.
• Oversee advertising campaigns using tools such as Google Ads, Amazon Sponsored Products, and Facebook Ads Manager.
• Lead, mentor, and develop the support team to ensure high performance and operational excellence.

Required Skills & Expertise

• Strong experience with Amazon, eBay, Shopify, and other e-commerce CMS platforms.
• Proficiency in data analysis tools such as Excel, SQL, or BI tools for performance tracking and decision-making.
• Strong understanding of logistics processes, demand forecasting, and inventory reconciliation.
• Experience with inventory management systems and order management systems.
• Knowledge of e-commerce industry regulations, safety standards, and quality control practices.
• Ability to optimize workflows, reduce costs, and improve operational efficiency.
• Experience managing teams, including training, mentoring, and performance management.

Preferred Experience

• Experience in private-label product sourcing and product launches.
• Proven track record of increasing sales and improving marketplace performance.
• Familiarity with digital advertising platforms and marketplace marketing tools.