E-Commerce Operations Manager

CAPEX; Rawalpindi Cantonment; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An innovative firm is looking for a detail-oriented E-commerce Operations Manager to oversee their Shopify store operations. This role is vital for ensuring smooth order fulfillment, timely shipping, and exceptional customer satisfaction. You will handle shipping logistics, coordinate with courier services, and provide outstanding customer service. If you have a passion for e-commerce and a commitment to excellence, this is the perfect opportunity for you to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in e-commerce operations, preferably on Shopify.
• Strong organizational and time management skills.

Responsibilities

• Process incoming orders efficiently and accurately.
• Respond to customer inquiries and resolve issues promptly.
• Generate regular reports on key performance indicators.

Skills

E-commerce Operations

Organizational Skills

Time Management

Problem-solving Skills

Customer Service

Tools

Shopify

Shipping Software

Courier Portals

Job description

We are seeking a highly organized and detail-oriented E-commerce Operations Manager to oversee the day-to-day operations of our Shopify store. This role is crucial in ensuring smooth order fulfillment, timely shipping, and excellent customer satisfaction.

Key Responsibilities:

1. Process incoming orders efficiently and accurately.
2. Shipping and Logistics:
1. Generate shipping labels through the courier's portal.
2. Track orders to monitor delivery status and identify any potential issues.
3. Coordinate with courier services to resolve any shipping-related problems.
4. Optimize shipping costs and delivery times.
3. Customer Service:
1. Respond to customer inquiries and resolve issues promptly.
2. Provide excellent customer service through effective communication and problem-solving.
4. Reporting and Analytics:
1. Generate regular reports on key performance indicators (KPIs) such as order volume, shipping costs, and delivery times.
2. Analyze data to identify trends and opportunities for improvement.

Job Specification

1. Proven experience in e-commerce operations, preferably on Shopify.
2. Strong organizational and time management skills.
3. Proficiency in using shipping software and courier portals.
4. Excellent attention to detail and accuracy.
5. Ability to work independently and as part of a team.
6. Strong problem-solving skills and a positive attitude.

If you are a highly motivated individual with a passion for e-commerce and a commitment to delivering exceptional customer service, we encourage you to apply.