E‑Commerce Customer Support Specialist

Printerpix; Karachi Division; On-site; PKR 446,400 - 781,200; Full time

Job summary

Printerpix, a fast-growing ecommerce brand in photo printing and gifting, is looking for a Customer Service Specialist to embody the brand voice and deliver world-class support. You will handle inquiries via ticketing, email and marketplaces; build rapport with customers and maintain high service levels; use AI tools to craft responses while ensuring a friendly tone.

Join a team that values proactive problem solving and empathy, with opportunities to grow in a fast-paced environment.

Qualifications

• Minimum 2 years’ experience in a customer service role.
• Excellent written and spoken English with clear, friendly communication.
• Strong empathy, ownership and problem-solving in fast-paced ecommerce.
• Detail-oriented with ability to work across multiple platforms.

Responsibilities

• Handle customer enquiries via email, ticketing system, and online forms with timely, courteous responses.
• Manage day-to-day contact through affiliate and marketplace channels (Amazon, Etsy, Groupon, eBay).
• Support first-line responses on social media and reviews; route complex issues to team leader.
• Develop product and process knowledge to provide one-stop resolution; minimize hand-offs.
• Record and update customer data in the ticketing system following workflows.
• Use AI tools to improve written responses while owning final message.
• Meet team KPIs for quality, productivity and response times; support peaks.

Skills

Customer service

English communication

Ticketing systems

CRM platforms

AI writing tools

Tools

Ticketing systems

CRM platforms

AI writing tools

Job description

Printerpix, a fast-growing ecommerce brand in photo printing and gifting, is looking for a Customer Service Specialist to embody the brand voice and deliver world-class support. You will handle inquiries via ticketing, email and marketplaces; build rapport with customers and maintain high service levels; use AI tools to craft responses while ensuring a friendly tone.

Join a team that values proactive problem solving and empathy, with opportunities to grow in a fast-paced environment.