Director Quality Assurance & Patient Safety

HR Ways; Peshawar City Tehsil; On-site; PKR 2,000,000 - 2,750,000; Full time

Job summary

A leading cardiac hospital in Peshawar is seeking a Director of Quality Assurance & Patient Safety to oversee quality management operations and ensure compliance with international standards. Ideal candidates will have a Master's degree and extensive experience in healthcare quality management, with strong leadership and communication skills. This role comes with a three-year contract and offers numerous benefits, including annual increments and medical coverage for family members.

Benefits

02 Annual Increments

Medical coverage for family

Qualifications

• Minimum 10 years post-qualification experience in quality management.
• At least 5 years in a managerial or supervisory role.
• Experience in a JCI-accredited hospital preferred.

Responsibilities

• Oversee QPS operations and staff supervision.
• Coordinate with IT and Health Information Management.
• Lead strategic plans for continuous quality improvement.
• Establish quality measurement and improvement systems.

Skills

Leadership

Communication

Interpersonal skills

Education

Masters degree in Quality Management or related field

Job description

Director Quality Assurance & Patient Safety

About the job Director Quality Assurance & Patient Safety

About Client:

A state-of-the-art, ISO-certified cardiac hospital providing comprehensive heart care, emergency services, surgery, and rehabilitation with a strong focus on quality, safety, and excellence.

Job Brief / Purpose

To oversee and direct the Quality Assurance & Patient Safety (QPS) department, ensuring compliance, strategic development, continuous improvement, and the implementation of international accreditation standards for quality and safety in patient care.

Key Responsibilities

• Oversee QPS operations, staff supervision, and budget.
• Coordinate with IT and Health Information Management for quality and safety goals.
• Collaborate with Competent Authority and physicians to develop and implement hospital-wide quality and patient safety plans.
• Lead strategic plans and policies for continuous quality improvement.
• Mentor department employees and other staff in quality and safety practices.
• Manage quality management activities including JCI, CAP accreditation, ISO certification, risk management, clinical audits, and performance improvement.
• Establish quality measurement and improvement systems.
• Govern reporting of adverse and sentinel events, ensuring corrective action.
• Implement staff training programs (FOCUS PDCA, RCA, FMEA, safety culture).
• Conduct hospital-wide training and awareness sessions on quality and safety.
• Maintain dashboards and performance metrics.
• Promote a culture of safety, reliability, engagement, and excellence.
• Liaise with external agencies and clients on behalf of the hospital.
• Report regularly to Competent Authority on QA processes.
• Perform other tasks as assigned by Hospital Director/Competent Authority.

Job Specifications

• Qualification & Experience:
• Masters degree in Quality Management, Hospital Management, or Healthcare Management (HEC recognized).
• Minimum 10 years post-qualification experience in quality management and patient safety in a hospital (preferably JCI accredited).
• At least 5 years in a managerial/supervisory role.
• Strong leadership, communication, and interpersonal skills.

Location: Peshawar

• Location: Peshawar
• Company Size: 1000+ Employees
• Work Mode: On site
• Employment Type: 3 Years Contractual
• Working Hours: 8:30am - 4:30pm (5 days a week, Sat & Sunday Off)

Benefits: 02 Annual Increments (inflation & performance based) + Parent, Spouse & Children medical coverage