Director – Project Management Operations Full Time · Onsite · Lahore View Role

Murkez Technologies; Lahore; On-site; PKR 1,800,000 - 3,600,000; Full time

Job summary

Murkez Technologies is seeking a Director – Project Management Operations in Lahore to lead end-to-end delivery for software development and client services. You will oversee onboarding, governance, and performance dashboards, coordinating with HR, IT, Finance, and Facilities.

You will mentor delivery leads, manage capacity planning, and act as the main escalation point with US-based clients and executives. Strong English communication and executive presence are essential.

Qualifications

• 15+ years of hands-on Project Management / delivery leadership experience at director/senior levels.
• Experience managing multiple concurrent IT services, BPO or consulting engagements with end-to-end ownership.
• Availability to work 6:00 PM–3:00 AM Pakistan Standard Time to align with US Central Time teams.

Responsibilities

• Own end-to-end delivery leadership for software development and BPO engagements from onboarding to go-live and steady-state operations.
• Lead onboarding of new client teams and act as senior escalation point between clients and internal teams.
• Design, implement, and improve SOPs, training and delivery standards across engagements.
• Build and run the PMO function with governance cadence, dashboards, KPI tracking and reporting discipline.
• Monitor portfolio performance, identify risks, and drive corrective actions before impact to clients.
• Oversee capacity planning and resource management across multiple concurrent engagements.
• Provide leadership updates and ensure cross-functional accountability (HR, IT, Finance, Facilities).
• Mentor project managers and delivery leads and build bench strength for growth.
• Represent delivery operations with US-based clients and executive leadership.

Skills

Delivery leadership

IT services/BPO experience

Executive reporting

Capacity planning

English communication

Client management

Tools

Excel

Job description

Job Title: Director – Project Management Operations

Timing: 6:00 PM – 3:00 AM · Karachi (PKT) (US Central Time overlap hours)

Employment Type: Full Time (Onsite)

Location: Lahore, Pakistan

Key Responsibilities

• Own end-to-end delivery leadership for the Software Development, BPO/client service engagements, from onboarding through go-live and steady-state operations.
• Lead end-to-end onboarding of new client teams and act as the senior escalation point and bridge between client stakeholders and internal teams.
• Design, implement, and continuously improve SOPs, training frameworks, and delivery standards across all engagements.
• Build and run the PMO function — governance cadence, delivery dashboards, KPI tracking, and reporting discipline.
• Monitor performance across the portfolio, proactively identify gaps and risks, and drive corrective action before they impact clients.
• Own capacity planning and resource management across multiple concurrent
• Provide structured, leadership-level updates and maintain clear accountability across cross-functional teams (HR, IT, Finance, Facilities).
• Mentor and develop project managers and delivery leads reporting into the function, building bench strength for future growth.
• Represent delivery operations directly with US-based clients and executive leadership, including in escalation and risk conversations.

Desired Skills and Experience

Core Experience (Mandatory)

• 15+ years of hands-on Project Management / delivery leadership experience, includingexperienceoperatingataDirectororseniordeliveryleadershiplevel.
• Provenexperiencemanagingmultipleconcurrentclients/projectsinITservices,BPO,or consulting environments, with demonstrated ownership of end-to-end delivery.
• Availabilitytowork6:00PM–3:00AMPakistanStandardTimetoensurereal-time overlap with US Central Time teams and clients.

OperationalStrength(Critical)

• Strongtrackrecordincapacityplanningandresourcemanagement,withdelivery dashboards and KPI tracking at a portfolio level.
• AdvancedExcelskillsandcomfortwithdata-driven,executive-levelreporting.
• ClientManagementexperiencehandlingsenior-levelclientcommunication,executive escalations, and relationship management.
• StrongverbalandwrittenEnglishcommunicationskills,withconfidencepresentingto senior leadership.

Problem-Solving&Execution:

• Practical,solution-orientedmindsetwitharelentlessfocusonexecution.
• High-energy,proactiveleaderwhoiscomfortableoperatinginafast-paced,client-facing environment.
• Strongownershipmindset —abletoindependentlydriveonboarding,coordinatecross-functional teams (HR, IT, Finance, Facilities), and ensure timelines are met.
• Excellentexecutivecommunicationskills,withthecredibilitytointeractdirectlywithUS-based clients and senior leadership.
• Hands-onoperator —notjustreporting butactivelydrivingexecutiononthegroundwhile also setting strategic direction for the function.