Digital Onboarding & KYC Compliance Officer

HugoBank; Karachi Division; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

The HugoBank Customer Onboarding Officer is responsible for delivering a compliant, seamless onboarding experience for customers in Karachi. You will review onboarding applications, perform KYC and AML/CFT checks, manage exceptions, and ensure adherence to regulatory requirements and internal policies.

Required: 2–5 years in customer onboarding or AML/KYC roles, a Bachelor's degree in Business/Finance or related field (Master's preferred).

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 2–5 years of experience in customer onboarding, KYC operations, or AML/CFT.
• Strong knowledge of KYC, AML/CFT regulations, and digital onboarding.
• Experience with digital banking platforms or onboarding workflows preferred.

Responsibilities

• Conduct Level-1 review of onboarding applications for completeness and compliance.
• Review responses and reassess applications after observations are closed.
• Process account management requests per approved procedures.
• Perform customer name and sanctions screening per policy.
• Escalate high-risk cases for enhanced due diligence.
• Maintain records of onboarding decisions and screening outcomes.
• Ensure onboarding activities meet defined timelines and quality standards.
• Maintain regulatory compliance with KYC/AML requirements.

Skills

KYC operations

AML/CFT compliance

Onboarding processes

Screening reviews

Analytical skills

Written and verbal communication

Education

Bachelor's degree in Business/Finance or related field

Master's degree preferred

Tools

Digital onboarding platforms

Onboarding workflows

Customer management systems

Job description

The HugoBank Customer Onboarding Officer is responsible for delivering a compliant, seamless onboarding experience for customers in Karachi. You will review onboarding applications, perform KYC and AML/CFT checks, manage exceptions, and ensure adherence to regulatory requirements and internal policies.

Required: 2–5 years in customer onboarding or AML/KYC roles, a Bachelor's degree in Business/Finance or related field (Master's preferred).