Digital Marketing & Customer Service Representative

Abdullah Paradise; Faisalabad City Tehsil; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading company is seeking a proactive Social Media & Customer Support Executive to enhance their online presence and support customer interactions. Responsibilities include managing social media accounts, creating content, and engaging with clients via various platforms. Ideal candidates should have experience with Facebook, Instagram, and good communication skills in Urdu and basic English.

Benefits

Communication

Gratuity

Incentive Bonus

Leaves

Sports and Entertainment

Qualifications

• Proven experience in social media marketing and customer communication.
• Excellent handling of Facebook Ads, WhatsApp Business, and Instagram.
• Good communication skills (Urdu and basic English).

Responsibilities

• Manage and update company pages on Facebook, Instagram, and WhatsApp Business.
• Create and post advertisements, updates, and promotional content.
• Respond promptly to customer messages, comments, and inquiries.

Skills

Social Media Marketing

Customer Communication

Facebook Ads

Graphic Editing

Tools

Canva

Job description

Job Description:

We are looking for a skilled and proactive Social Media & Customer Support Executive to manage our online presence and handle customer interactions professionally. The ideal candidate should have hands-on experience with Facebook, Instagram, WhatsApp, and online marketing, along with the ability to communicate clearly with potential clients.

Key Responsibilities:

Manage and update company pages on Facebook, Instagram, and WhatsApp Business

Create and post advertisements, updates, and promotional content

Respond promptly to customer messages, comments, and inquiries

Handle incoming calls and maintain a professional tone with clients

Keep daily records of leads and follow-ups

Coordinate with the management team on marketing and communication strategies

Use Canva or similar tools to design simple visuals for social media

Job Specification:

Proven experience in social media marketing and customer communication

Excellent handling of Facebook Ads, WhatsApp Business, and Instagram

Good communication skills (Urdu and basic English)

Familiar with Canva or basic graphic editing tools

Self-motivated, punctual, and responsible

Job Rewards and Benefits: Communication,Gratuity,Incentive Bonus,Leaves,Sports and Entertainment