Digital HR & AI Manager

UBL - United Bank Limited; Karachi Division; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

United Bank Limited seeks a Digital HR & AI Manager to bridge HR and technology teams in delivering secure, practical AI-driven HR solutions. The role requires hands-on AI/ML expertise, including LLMs, RAG, AI agents, and APIs, to translate business needs into actionable HR tech projects.

The role involves architecture, evaluation, and deployment of AI capabilities, with emphasis on governance, security, and responsible use across HR processes.

Qualifications

• Bachelor's degree in CS/AI or related field.
• 2+ years in digital/AI solution delivery with practical exposure to AI/Generative AI models, tools, prototypes, or use cases.
• Experience coordinating with IT/Business teams and security/privacy considerations.

Responsibilities

• Translate HR needs into BRDs, requirements, flows, and acceptance criteria.
• Collaborate with IT, AI, and technical teams across design, development, testing, and deployment.
• Assess AI models/tools for HR use cases focusing on security, privacy, cost, and scalability.
• Develop or prototype Digital HR/AI solutions, dashboards, and integrations where business needs arise.

Skills

AI/ML & Generative AI

LLMs & RAG

Prompt engineering

APIs & model evaluation

Python

REST APIs

SQL / Databases

SDLC / Agile delivery

Security & privacy awareness

Education

Bachelor's degree in CS/AI/Software Eng/Data Science

Tools

OpenAI API

Azure OpenAI

Google Gemini

Anthropic Claude

Local/offline AI tools

Job description

The Digital HR & AI Manager will bridge HR and UBL's technology teams to translate business needs into secure, practical digital and AI solutions. The role requires strong practical knowledge and hands-on understanding of AI/ML and Generative AI, including LLMs, RAG, AI agents, multimodal models/tools, prompt engineering, model/tool evaluation, APIs, and local/offline AI approaches. The role will support end-to-end solution delivery, targeted solution development, and AI capability building and adoption across HR.

Job Responsibilities:

Digital HR & AI Solution Delivery

• Translate HR needs into clear BRDs, functional requirements, user specifications, process flows, and acceptance criteria.
• Work with IT, AI, and technical teams across design, development, testing, UAT, deployment, and post-go-live support.
• Assess and recommend appropriate AI models, tools, and approaches for HR use cases, considering accuracy, security, privacy, integration, cost, scalability, and responsible use.
• Track milestones, risks, issues, dependencies, and vendor/partner deliverables to ensure timely and quality delivery.

Applied AI & Technical Enablement

• Develop or prototype focused Digital HR/AI solutions, automation utilities, dashboards, and integrations where business needs can be addressed efficiently.
• Design practical use cases using LLMs, RAG, AI agents, analytics, and multimodal AI across text, image, video, and voice, including local/offline options where required.

Security, Governance & Quality

• Coordinate with Information Security, IT Governance, and relevant teams to embed security, privacy, access control, data protection, and Responsible AI requirements throughout the solution lifecycle.
• Coordinate functional, integration, UAT, security, and production-readiness activities; monitor adoption, performance, user feedback, and improvement opportunities.

AI Capability Building & Adoption

• Maintain current knowledge of the AI ecosystem, models, tools, capabilities, limitations, and emerging practices; translate this knowledge into practical HR use cases, demos, awareness sessions, and training.

Partner with Learning & Development, AI, technology, and transformation teams on wider AI capability-building and adoption initiatives.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Artificial Intelligence, Software Engineering, Data Science, Information Technology, MIS, Business Analytics, or a related discipline.
• 2+ years of relevant experience in Digital/AI solution delivery, business analysis, application implementation, software/AI development, or a related area, with practical exposure to AI/Generative AI models, tools, prototypes, or use cases. Experience working across business and IT/development teams is preferred.

Job Specific Skills:

• Strong practical knowledge of AI/ML and Generative AI, including LLMs, RAG, AI agents, prompt engineering, model evaluation, and understanding of AI capabilities, limitations, and risks.
• Hands-on familiarity with leading AI models, platforms, and APIs such as OpenAI/ChatGPT, Microsoft Copilot/Azure OpenAI, Google Gemini, Anthropic Claude, open-source models, and local/offline AI approaches.
• Good understanding of multimodal AI across text, image, video, and voice, with the ability to evaluate AI tools/models for business fit, accuracy, security, privacy, cost, and responsible use.
• Working technical and delivery knowledge of Python, REST APIs, SQL/databases, integrations, dashboards, deployment environments, BRDs/functional requirements, UAT, and SDLC/Agile delivery.