Digital Experience Advisor (Female)

Servis Group; Lahore; On-site; PKR 279,000 - 391,000; Full time

Job summary

Servis Group in Lahore is hiring a customer-facing retail assistant to greet walk-in customers, help them explore products via digital kiosks and the mobile app, and offer personalized fashion advice across footwear, bags, and accessories.

You will check stock, place orders for out-of-stock items, capture preferences, stay updated on trends, support visual merchandising, and share insights with the Store Lead to improve the in-store experience.

Qualifications

• Bachelor's degree from a recognized institution.
• Fresh - 1 year of experience in retail, fashion, or customer-facing roles.
• Comfortable with digital tools (apps, tablets, kiosks).
• Strong communication and interpersonal skills.

Responsibilities

• Greet and engage walk-in customers to deliver a premium in-store experience
• Assist customers in using digital kiosks and mobile app for product discovery and purchases
• Provide personalized fashion and styling advice across footwear, bags, and accessories
• Support customers in checking stock availability and placing orders for out-of-stock items
• Capture customer preferences and feedback in the system for future engagement
• Stay updated on fashion trends, collections, and promotions
• Support visual merchandising to align with digital catalog display
• Coordinate with Store Lead to share customer insights and improve experience

Skills

Communication

Interpersonal skills

Digital tools proficiency

Education

Bachelor's degree

Job description

Position Responsibilities:

• Greet and engage walk-in customers to deliver a premium in-store experience
• Assist customers in using digital kiosks and mobile app for product discovery and purchases
• Provide personalized fashion and styling advice across footwear, bags, and accessories
• Support customers in checking stock availability and placing orders for out-of-stock items
• Capture customer preferences and feedback in the system for future engagement
• Stay updated on fashion trends, collections, and promotions
• Support visual merchandising to align with digital catalog display
• Coordinate with Store Lead to share customer insights and improve experience

Education:

• Bachelor's degree from a recognized institution

Experience:

• Fresh - 1 year of experience in retail, fashion, or customer-facing roles
• Comfortable with digital tools (apps, tablets, kiosks)
• Strong communication and interpersonal skills