Deputy Manager – Compliance & Complaints

Sui Southern Gas Company Limited; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading utility company in Karachi is seeking a Deputy Manager for Compliance & Complaints. The role involves analyzing financial impacts of complaints, addressing gas theft claims, and preparing reports for regulatory authorities. Candidates should have an MBA or Master's with relevant experience. Strong analytical and communication skills are essential. This position offers the opportunity to significantly contribute to high-stakes regulatory processes.

Qualifications

• Minimum 2 years experience for MBA or 5 years for Master's.
• Knowledge of Regulatory Framework considered an advantage.

Responsibilities

• Review/analyze complaints with financial impacts.
• Assess and resolve PUG complaints according to regulations.
• Prepare monthly MIS reports on consumer complaints.

Skills

Regulatory Framework Knowledge

Analytical Skills

Communication Skills

Education

MBA or Master's Degree

Job description

Deputy Manager – Compliance & Complaints

September 09, 2024

Overview

JOB DETAILS:

Qualification & Experience

MBA with at least 02 years of experience or Masters with at least 05 years of experience. Knowledge of Regulatory Frame work will be considered as an added advantage

Responsibilities

• Review/analyze complaints having financial impacts on a regional basis when required and comments received from the concerned departments to prepare case files.
• Assess Passing Unregistered Gas (PUG) complaints and take the necessary actions required for resolving the complaints as per the standard rules and regulations.
• Analyze the cases of gas theft claims and obtain relevant documents required to ensure compliance with OGRA’s approved procedures.
• Analyze and obtain the evidence required to justify the billings and prepare responses for OGRA.
• Prepare monthly MIS reports on OGRA and attend hearings along with DGM-RA regarding Consumer Complaints at OGRA offices.
• Assist senior management in documenting responses to OGRA-related queries and complaints under complaints resolution regulations procedures.
• Coordinate sensitive and escalated complaints ensuring senior managers are briefed where appropriate.
• Provide timely, periodic status updates to complainants, respondents, and senior management/board as appropriate in ongoing case resolution processes.
• Ensure that key risks are identified, reported, recorded, and managed in a timely manner.

Copyright (c) 2018-2025 Sui Southern Gas Company Limited. All Rights Reserved.