Deputy Lead Manager (Operations & Reporting)

Sui Southern Gas Company Limited; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

A leading gas company is looking for a Deputy Lead Manager in Karachi Division. The role requires providing guidance on IT operations, enhancing efficiency, and supervising project activities. Ideal candidates will have a Bachelor's degree in Computer Science or related field and at least 8 years of experience with Oracle ERP and CC&B Operations. Relevant certifications are preferred. This position offers an opportunity to significantly impact operational processes.

Qualifications

• At least 8 years of experience in Oracle ERP and CC&B Operations & Reporting.
• Relevant certification preferred.

Responsibilities

• Provide guidance for day-to-day IT operations and ensure smooth workflow.
• Identify operational improvement opportunities and implement actions.
• Coordinate with teams to resolve operational issues.
• Generate and maintain IT reports and dashboards for decision making.
• Ensure documentation of procedures and reporting methodologies.
• Organize documentation repositories for accessibility.
• Supervise reports and presentations for stakeholders.
• Supervise project management activities as directed.
• Support end-users on IT issues and escalate complex issues.
• Ensure compliance with risk management framework and ethics policy.
• Undertake additional tasks as assigned.

Skills

Oracle ERP

CC&B Operations

Education

Bachelor’s Degree in Computer Science or IT or Computer Engineering

Job description

Deputy Lead Manager (Operations & Reporting)

February 03, 2025

Qualifications

At least Bachelor’s Degree in Computer Science or Information Technology or Computer Engineering with at least 8 years of experience of Oracle ERP and CC&B Operations & Reporting.

Relevant certification will be preferred.

Responsibilities

1. Provide necessary guidance with respect to the day-to-day operations of the IT department while ensuring smooth workflow and timely completion of tasks.
2. Identify opportunities to achieve operational improvement with a view to enhance efficiency. Implement relevant improvement actions to achieve this objective.
3. Coordinate with various teams to facilitate operational processes and resolve operational issues.
4. Ensure generation and maintenance of IT reports, dashboards, and performance metrics to facilitate decision making.
5. Ensure maintenance of accurate and up-to-date documentation of operational procedures, processes, and reporting methodologies.
6. Organize and manage documentation repositories for easy accessibility.
7. Supervise preparation of reports and presentations for internal and external stakeholders.
8. Supervise project management activities as directed by the DGM - Software Systems Customer Care & Billing (CC&B).
9. Provide support to the end-users on basic IT-related issues and escalate complex issues to appropriate teams.
10. The individual shall ensure compliance to the Enterprise Risk Management Framework enforced in the Company while performing job responsibilities in accordance with his assigned role.
11. The individual shall ensure compliance to the Business Principles and Ethics Policy / Code of Conduct.
12. Undertake any other task assigned by the supervisor.