Deputy Lead Manager (Operations & Reporting)

Sui Southern Gas Company Limited; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a Deputy Lead Manager for Operations & Reporting. This role is pivotal in maintaining operational SOPs and enhancing process efficiency. The ideal candidate will have extensive experience in Oracle ERP and CC&B operations, overseeing the IT department's day-to-day activities while ensuring compliance with business principles. This position offers the opportunity to lead operational improvements and manage documentation effectively, contributing to the overall success of the organization. If you are ready to take on a leadership role in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• 8+ years of experience in Oracle ERP and CC&B operations.
• Relevant certifications preferred for this managerial role.

Responsibilities

• Manage operations and identify improvement opportunities.
• Supervise IT department tasks and ensure timely completion.
• Generate and maintain IT reports and performance metrics.

Skills

Oracle ERP

CC&B Operations

Operational Improvement

Documentation Management

Team Coordination

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Information Technology

Bachelor’s Degree in Computer Engineering

Job description

Deputy Lead Manager (Operations & Reporting)

February 03, 2025

JOB DETAILS:

Qualification & Experience:

At least Bachelor’s Degree in Computer Science or Information Technology or Computer Engineering with at least 8 years of experience of Oracle ERP and CC&B Operations & Reporting. Relevant certification will be preferred.

Responsibilities:

Job Summary:

The purpose of this position is to maintain documentation of operational SOPs, manage the operations, identify opportunities for improvement, and take actions to achieve efficient and effective processes. The incumbent is also responsible for the reporting requirements and performance metrics.

Job Responsibilities:

1. Provide necessary guidance with respect to the day-to-day operations of the IT department while ensuring smooth workflow and timely completion of tasks.
2. Identify opportunities to achieve operational improvement with a view to enhance efficiency and implement relevant improvement actions to achieve this objective.
3. Coordinate with various teams to facilitate operational processes and resolve operational issues.
4. Ensure generation and maintenance of IT reports, dashboards, and performance metrics to facilitate decision making.
5. Ensure maintenance of accurate and up-to-date documentation of operational procedures, processes, and reporting methodologies.
6. Organize and manage documentation repositories for easy accessibility.
7. Supervise preparation of reports and presentations for internal and external stakeholders.
8. Supervise project management activities as directed by the DGM - Software Systems Customer Care & Billing (CC&B).
9. Provide support to the end-users on basic IT-related issues and escalate complex issues to appropriate teams.
10. Ensure compliance with the Enterprise Risk Management Framework enforced in the Company while performing job responsibilities in accordance with assigned role.
11. Ensure compliance with the Business Principles and Ethics Policy / Code of Conduct.
12. Undertake any other task assigned by the supervisor.