Dental CSM: Drive AI Adoption with Clinicians

Overjet; Lahore; On-site; PKR 24,924,000 - 33,232,000; Full time

Job summary

Overjet, the world-leader in dental AI, is seeking a Customer Success professional to own a book of SMB accounts across the US. You’ll build real trust with clinicians, guiding adoption of our diagnostic AI and driving renewals through strong relationship management.

You’ll work with Support, Product, and Engineering to resolve issues, influence product direction, and create a scalable approach in a fast-growing startup. Real dental knowledge is essential to succeed.

Qualifications

• Real dental knowledge required, to credibly discuss diagnostic AI with clinicians.
• Excellent communication and interpersonal skills are essential.
• Strong organizational skills and a proactive troubleshooting mindset are expected.

Responsibilities

• Onboard new customers, guiding setup and best practices to ensure adoption.
• Build and maintain strong customer relationships, serving as primary contact.
• Monitor customer health and engagement, identify risks and opportunities for retention.
• Provide product expertise and troubleshooting with support, product, and engineering teams.
• Gather feedback and advocate internally to influence product improvements.

Skills

Communication

Interpersonal skills

Organizational skills

Education

Dental training or clinical background

Job description

Overjet, the world-leader in dental AI, is seeking a Customer Success professional to own a book of SMB accounts across the US. You’ll build real trust with clinicians, guiding adoption of our diagnostic AI and driving renewals through strong relationship management.

You’ll work with Support, Product, and Engineering to resolve issues, influence product direction, and create a scalable approach in a fast-growing startup. Real dental knowledge is essential to succeed.