Data Analyst, Customer Support — Evening Shift & Dashboards

Nysonian; Islamabad; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Nysonian is seeking a hands-on Data Analyst to support Customer Support with reliable reporting, dashboards, and actionable insights. You will work with large datasets to answer business questions, monitor support performance, and identify operational improvements to enhance customer experience and team efficiency.

The role requires strong analytical judgment, attention to detail, and the ability to deliver accurate work in a fast-paced environment with changing priorities.

Qualifications

• 2+ years of relevant experience in data analytics, BI, or reporting.
• Bachelor's degree in a related analytical field.
• CGPA 3.2/4.0 or equivalent.
• Strong SQL with joins, aggregations, CTEs.
• Experience with large datasets.
• Proficient in at least one visualization tool.
• Proficient in Python (pandas).
• Strong Excel/Sheets skills with pivots & lookups.
• Clear written and verbal communication.
• Ability to manage multiple requests and tight deadlines.

Responsibilities

• Translate business questions into analytical requirements, metrics, and reporting.
• Extract, clean, and analyze large datasets from various sources.
• Build and maintain dashboards using Power BI/Tableau/Looker Studio.
• Monitor ticket volume, SLA, CSAT, and agent productivity.
• Analyze complaints, repeats, refunds, retention, and chargebacks.
• Assess human vs. AI support performance by case complexity.
• Investigate discrepancies between reports and sources; coordinate fixes.
• Automate recurring reports and data prep tasks.
• Perform data quality checks and document findings.
• Maintain documentation of definitions, logic, and limits.
• Handle customer data per company policies.

Skills

Advanced SQL skills

Python (pandas)

Data visualization

Excel/Google Sheets

Data cleaning & ETL

Analytical thinking

Communication

Independent work

Education

Bachelor's degree in data science / related analytics

Tools

Power BI

Tableau

Looker Studio

PostgreSQL

MongoDB

APIs / JSON

Job description

Nysonian is seeking a hands-on Data Analyst to support Customer Support with reliable reporting, dashboards, and actionable insights. You will work with large datasets to answer business questions, monitor support performance, and identify operational improvements to enhance customer experience and team efficiency.

The role requires strong analytical judgment, attention to detail, and the ability to deliver accurate work in a fast-paced environment with changing priorities.