Customer Support Specialist

Job Responsibilities

• Advise, manage, recommend, and implement all additions, moves, and changes for mobile services, including:
• New connections and upgrades
• SIM replacements
• Transfer of ownerships
• Problem-solving connectivity issues with customers' mobile services, involving liaison with sales personnel and customers
• Ensure all changes to clients' contract details are updated daily with accurate information
• Maintain the database with up-to-date and accurate information
• Complete all relevant documentation following company procedures
• Prepare a summary activity report every Monday afternoon

Job Specification

• Excellent customer service skills
• Fluent English speaking ability with confidence, capable of communicating with Australian, British, American, or neutral accent customers
• Experience in telecom customer service and understanding of telecom terminologies
• Proficiency in IT and computer skills; experience with inbound and outbound calls
• Strong written communication skills; experience in international call centers or telecom industry
• Strong interpersonal, problem-solving, and communication skills

Location: Information Technology and Services - Islamabad, Pakistan