Customer Support Service Representative

Lycan Communication; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Part time

Job summary

An established industry player is looking for enthusiastic Customer Service Representatives to join their team. This part-time role offers flexible timings, making it perfect for students and professionals alike. As a CSR, you will ensure customers receive top-notch service and support, answering inquiries and resolving issues with care. The company fosters a supportive work environment and encourages career growth, making this an exciting opportunity for those looking to develop their skills in customer service. If you have a passion for helping others and possess strong communication skills, this role could be the perfect fit for you.

Benefits

Flexible Timings

Competitive Pay Rates

Opportunities for Career Growth

Supportive Work Environment

Qualifications

• Previous customer service experience is preferred but not required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Answer incoming customer inquiries via phone professionally.
• Resolve customer complaints with patience and empathy.

Skills

Verbal Communication

Written Communication

Problem-Solving

Decision-Making

Teamwork

Tools

Customer Service Software

Computer Systems

Job description

Job Title: Customer Service Representative

Shift timings: 4 hours (7:00 PM to 11:00 PM)

Job Type: Part-time

Job Description:

We are seeking dedicated and enthusiastic individuals to join our team as Customer Service Representatives. As a CSR, you will play a crucial role in ensuring our customers receive exceptional service and support. We offer flexible timings to accommodate various schedules, making it an ideal opportunity for students and working professionals.

Responsibilities:

1. Answer incoming customer inquiries via phone in a timely and professional manner.
2. Provide accurate information about products, services, and company policies.
3. Resolve customer complaints and issues with patience and empathy.
4. Collaborate with other team members and departments to ensure customer satisfaction.
5. Continuously update knowledge of products, services, and industry trends.

What We Offer:

1. Flexible timings to accommodate various schedules.
2. Competitive pay rates.
3. Opportunities for career growth and development.
4. Supportive and collaborative work environment.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter. Please include "CSR - Flexible Timings" in the subject line. We appreciate all applications, but only shortlisted candidates will be contacted for an interview.

Thank you for considering Lycan Communication as your potential employer. We look forward to reviewing your application!

Job Specification

Requirements:

1. Previous customer service experience is preferred but not required.
2. Excellent verbal and written communication skills.
3. Strong problem-solving and decision-making abilities.
4. Ability to work independently and as part of a team.
5. Proficient in using computer systems and customer service software.