Customer Support & Sales Representative

Institute Cosmetique; Lahore; On-site; PKR 446,000 - 781,000; Full time

Job summary

Institute Cosmetique is seeking a Customer Support & Sales Representative to engage with customers across phone, WhatsApp, social media, and email. The role focuses on guiding clients about skincare and aesthetic treatments while converting inquiries into appointments and sales.

The ideal candidate has 1–3 years in customer support or sales, excellent English communication, and familiarity with CRM systems and Microsoft Office.

Qualifications

• 1–3 years of experience in Customer Support or Sales.
• Excellent English communication skills (written and verbal).
• Experience with CRM systems and Microsoft Office is a plus.
• Strong interpersonal, problem-solving, and sales skills.
• Experience in skincare, healthcare, or aesthetic clinic preferred.

Responsibilities

• Respond to customer inquiries via phone, WhatsApp, social media, and email.
• Guide customers about skincare, hair, and aesthetic treatments.
• Convert inquiries into appointments and sales.
• Follow up with leads and existing customers.
• Maintain accurate customer records and appointment details.
• Deliver excellent customer service and achieve sales targets.

Skills

Communication

CRM experience

Sales skills

Interpersonal skills

Tools

CRM systems

Microsoft Office

Job description

Build your bright future with Cosmetique

Institute Cosmetique is looking for a motivatedCustomer Support & Sales Representativeto join our growing team. If you have excellent communication skills, enjoy helping customers, and have a passion for sales, we’d love to hear from you.

Key Responsibilities

• Respond to customer inquiries via phone, WhatsApp, social media, and email
• Guide customers about our skincare, hair, and aesthetic treatments
• Convert inquiries into appointments and sales
• Follow up with leads and existing customers
• Maintain accurate customer records and appointment details
• Deliver excellent customer service and achieve sales targets

Requirements

• 1–3 years of experience in Customer Support or Sales
• Excellent English communication skills (written and verbal)
• Experience with CRM systems and Microsoft Office is a plus
• Strong interpersonal, problem-solving, and sales skills
• Experience in a skincare, healthcare, or aesthetic clinic will be preferred