Customer Support Representative CSR

Techysol (Pvt) Ltd; Faisalabad City Tehsil; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a Customer Support Representative to join their dynamic team. This full-time role involves engaging with customers to confirm order details, ensuring accuracy in information, and providing support for product inquiries. The ideal candidate will possess excellent communication skills and the ability to manage multiple chats effectively. If you have a passion for customer service and enjoy helping others, this opportunity is perfect for you. Join us in delivering exceptional service and making a positive impact on customer experiences.

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to work independently and handle multiple inquiries.

Responsibilities

• Respond to customers to confirm and verify order details.
• Document and update customer interactions in the order system.

Skills

Excellent communication skills

Ability to manage multiple chats

Job description

Join our team! We are conducting interviews for the position of Customer Support Representative (CSR).

Time: 11AM-3PM

Roles and Responsibilities:

1. Respond to customers to confirm and verify order details.
2. Ensure accuracy in customer information, order specifications, and delivery instructions.
3. Respond to customer inquiries with a helpful, friendly, and professional attitude.
4. Provide support on general questions related to products, orders, and shipping information.
5. Document and update customer interactions and status notes in the order system.

Qualifications:

1. Excellent communication skills, both verbal and written.
2. Ability to work independently and manage multiple chats effectively.

What to Bring:

Resume/CV.

Job Type: Full-time

Location

Marketing and Advertising - Faisalabad, Pakistan