Customer Support Representative

Grow More Call Center; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking experienced Xfinity Agents for the night shift. This role involves managing inbound calls from customers, addressing their billing inquiries, service issues, and providing general support related to Xfinity services. The ideal candidate will have a strong background in inbound sales and call center environments, with excellent communication skills and a focus on customer satisfaction. Join a dynamic team that values your expertise and offers a rewarding work environment with opportunities for growth and incentive bonuses.

Benefits

Incentive Bonus

Qualifications

• Prior experience in Xfinity sales campaigns is essential.
• Extensive inbound sales or call center experience preferred.

Responsibilities

• Handle inbound calls regarding billing inquiries and service issues.
• Provide general support for Xfinity services.

Skills

Excellent communication skills

Customer satisfaction focus

Proficiency in computer applications

Education

Intermediate

Tools

Xfinity

Spectrum

Job description

Job Description:

Need Experienced Xfinity Agents (Night Shift)

Responsibilities:

1. Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.

Requirements:

1. Prior experience in Xfinity sales campaigns.
2. Extensive experience in inbound sales, billing, or call center environments preferred.
3. Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
4. Proficiency in computer applications and ability to navigate multiple systems simultaneously.

Job Type: Full-time

Pay: Rs60,000.00 - Rs100,000.00 per month

Education: Intermediate (Preferred)

Experience:

1. Inbound Campaigns: 2 years (Preferred)
2. Xfinity: 2 years (Preferred)
3. Customer Support: 2 years (Preferred)

Job Specification:

1. Call center experience
2. Inbound campaign knowledge
3. Sound knowledge of Xfinity, Spectrum

Job Rewards and Benefits: Incentive Bonus