Customer Support & Recovery Executive

Zameen Media Pvt. Ltd.; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A dynamic media company in Lahore is seeking a Customer Relationship Executive to manage customer payments and communication. The ideal candidate will have a Bachelor's in Business and proficiency in English. Responsibilities include tracking payments, liaising with customers through various channels, and maintaining account statements. This entry-level position offers a great opportunity for recent graduates to start their careers in customer relations.

Qualifications

• Fresh to 2 years of experience in a relevant field.
• Proficiency in English is required.
• Acquainted with Microsoft Office Suite, Email & Internet.

Responsibilities

• Track due installments and ensure timely payments.
• Maintain contact with customers via Calls/SMS/WhatsApp and Email.
• Work closely with Finance to verify transactions and issue receipts.
• Update account statements and share them with customers.
• Monitor defaults and send reminders and legal notices.
• Share construction updates with customers through Email & WhatsApp.
• Conduct physical meetings with customers as needed.

Skills

Customer communication

Payment tracking

Microsoft Office Suite

English proficiency

Education

Bachelor's in Business

Job description

Job Brief:

The candidate will ensure that the collections are made on due installments within specified timelines. He/She will also be responsible to answer customers queries received through different channels and update customer’s payment records in CRM.

Job Responsibilities:

• To keep track of due installments on monthly basis and ensure payments are made in a timely manner.

• To ensure that the assigned monthly recovery targets are achieved regularly.
• Maintaining contact with customers through Calls/SMS/WhatsApp and Email.
• Working closely with Finance to verify all the transactions and issue Developer’s receipts to customers.

• Updating account statements on regular basis and sharing with relevant customers.
• Monitoring default at unit level and sending reminder letters and legal notices.
• Regularly sharing construction updates to customers through Email & WhatsApp.
• Physical meetings with customers at Developer’s office as and when required.

Job Requirements:

• Qualifications: Minimum Bachelors in Business.
• English language proficiency is a must.
• Experience: Fresh to 2 Years of experience.
• Location: Gulberg, Lahore
• Should be acquainted with Microsoft Office Suite, Email & Internet.