Customer Support Manager For UK Based Client

Cutting Edge BPO; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading company in Lahore is seeking a Customer Support Manager for a UK-based client. The ideal candidate should possess UK calling experience, strong communication skills, and the ability to provide excellent customer service. The role involves managing various inbound and outbound calls while supporting customer needs effectively.

Qualifications

• Previous Call Center or Customer Service experience required.
• Ability to develop rapport and demonstrate a caring attitude.
• Clear, distinct oral and written communication skills.

Responsibilities

• Handle inbound customer service and sales calls.
• Respond to technical support inquiries via calls, chat or email.
• Assist in resolving customer issues and perform other assigned duties.

Skills

Customer service skills

Data entry

Interpersonal skills

Judgment skills

Detail oriented

Communication skills

Job description

Customer Support Manager For UK Based Client

NOTE we are looking for the only Candidates with UK Calling experience.

Our Agents are responsible for a variety of different calls including
Handling inbound customer service calls
Processing inbound sales calls
Taking inbound or placing outbound collections calls
Answering technical support inquiries via incoming calls, chat or email.
Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
Performs other duties as assigned.

Job Specification

Requirements
Previous Call Center or Customer Service experience required.
Ability to develop rapport and demonstrate a caring attitude.
Excellent data entry and internet navigation skills.
Clear, distinct oral and written communication skills.
Must be detail oriented.
Dynamic interpersonal and judgment skills.
Professional demeanor and dependable work ethic.
Ability to work in a fast paced environment and multi task.

Information Technology and Services - Lahore, Pakistan