Customer Support Manager

14th Street Pizza Co.; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Manager to enhance customer satisfaction and lead a dynamic team. In this role, you will be responsible for developing and updating customer service policies, managing expectations, and addressing complex inquiries. This position offers the opportunity to shape customer interactions and ensure a high standard of service. If you have a passion for customer service and team development, this is the perfect chance to make a significant impact in a vibrant environment.

Qualifications

• 2-4 years of managerial experience in a fast-paced environment.
• High level of English communication skills required.

Responsibilities

• Develop and update customer service policies and procedures.
• Manage customer expectations and handle complex inquiries.

Skills

Customer Service Management

Communication Skills

Team Building

Analytical Skills

Job description

Develop or update customer service policies and procedures.

Managing customer expectations.

Handling more complex inquiries and complaints.

Making sure accurate records are kept of communications with customers.

Analyzing key management information to see how well customers are being served.

Helping to recruit, train and conducting performance reviews of new staff.

Job Specification

2-4 years managerial experience in a highly dynamic environment.

High conversational level in communication (English).

Team building and result-oriented.