Customer Support Executive - Domestic

ibex; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading customer experience organization is looking for a Customer Support Executive in Islamabad. The role involves addressing customer queries through effective communication, maintaining records, and ensuring customer satisfaction. Ideal candidates excel in problem-solving and communication skills. Perks include medical insurance, annual leaves, and employee appreciation programs.

Benefits

Medical Insurance & OPD

Provident Fund

Leave Encashment

Annual leaves

Ergonomic furniture and infrastructure

Referral Rewards

Annual Increment

Conveyance facility

Loan facility

Employee Appreciation programs

Qualifications

• Hands-on problem solving ability.
• Ability to communicate technical information in a simple manner.
• Good written and verbal English communication.

Responsibilities

• Respond professionally to customer queries.
• Keep records of customer interactions.
• Follow up to ensure customer requests are addressed.
• Refer unresolved complaints to designated departments.
• Enhance organizational reputation through ownership of requests.

Skills

Problem solving

Written communication

Verbal communication

Proficiency with MS Office

Education

Intermediate/Bachelors or above

Job description

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Responsibilities

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Why Start Your Career At ibex.?

We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

What We Seek in You:

• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner

Job Specification

Job Requirements:

• Intermediate/Bachelors or above
• Good Written and Verbal English Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Learning and Takeaways:

• Here @ ibex. we will help build you!
• Unlimited exposure
• A chance to polish your skills
• A great learning environment
• Ample experience to build a future path for yourself
• An opportunity to operate with a highly trained and diversified network of people
• If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!

Perks of being an ibexian:

• Medical Insurance & OPD
• Provident Fund
• Leave Encashment
• Annual leaves
• Ergonomic furniture and infrastructure
• Referral Rewards
• Annual Increment
• Conveyance facility
• Loan facility
• Employee Appreciation programs

We hire great people that do great work and are deserving of appreciation and rewards. But this has nothing to do with your experience and credentials. The only thing that matters to us is the work you\'ll do with us, and the value you\'ll add to our team.

What You Can Expect After Applying

Once you\'ve applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!