Customer Support Executive

Beyond Services; Islamabad; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their team. In this role, you will be the first point of contact for customers, answering phone calls and emails, resolving issues, and ensuring customer satisfaction. Your strong communication and problem-solving skills will be essential as you assist customers and log all interactions. This position offers an opportunity to develop your skills in a supportive environment while contributing to the success of the marketing and advertising efforts in the region. If you are passionate about helping others and thrive in a dynamic setting, this role is perfect for you.

Qualifications

• High school diploma or FSC certificate is required.
• Strong phone and computer skills are essential.

Responsibilities

• Answer phone calls and respond to emails from customers.
• Log all calls, issues, and solutions accurately.

Skills

Problem-solving

Communication

Computer skills

Education

High school diploma

FSC certificate

Job description

Job Responsibilities

• Answer phone calls and respond to emails from customers and potential customers
• Solve any issues that may arise
• Forward customers to the appropriate specialist when necessary
• Log all calls, issues, and solutions

Job Specification

Requirements and Qualifications

• High school diploma or FSC certificate
• Strong phone and computer skills
• Excellent problem-solving and communication abilities

Location: Marketing and Advertising - Rawalpindi, Pakistan