Customer Support Engineer

Overjet; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading dental AI company in Lahore is seeking a Customer Support Engineer to provide technical support for the Overjet IRIS platform. The ideal candidate has 2-5 years of software engineering experience, excels in customer support, and possesses strong communication skills. Join a hybrid workplace that offers competitive compensation and various employee benefits to accelerate your career.

Benefits

Competitive Compensation and Equity

401k plans with matching

Medical, Dental, and Vision coverage

8 weeks Paid Parental Leave

Flexible Time Off

Annual Learning and Development Stipend

Work from Home Stipend

Qualifications

• 2-5 years of Software Engineering experience is required.
• 3+ years of SaaS experience.
• Familiarity with Dental Practice Management Systems and Imaging Systems is a plus.

Responsibilities

• Provide support to live customers via email, phone and meetings as required.
• Utilize various tools to solve complex data problems.
• Write efficient and scalable code, ensuring code quality.

Skills

Technical support skills

Interpersonal skills

Problem-solving

Excellent verbal and written communication in English

Education

Bachelor's degree in Computer Science or related field

Tools

Cloud-based tools

Data management systems

Job description

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

The Practice Operations Team is dedicated to helping clinical teams deliver the best patient care at the dentist office. We apply Overjet’s cutting-edge dental AI in a SaaS platform so dentists can consistently identify needed patient care and better explain treatment needs with powerful AI visualizations.

We’re a cross-functional technical team blending backend, frontend, data engineering, machine learning, data science, and product. We work closely with sales, product, clinical, and customer success teams to rapidly iterate the Platform and delight clinicians and patients. Join us to transform both your next dentist appointment and the future of global oral healthcare!

We are looking for a Customer Support Engineer with strong technical and interpersonal skills, who will serve as the primary Support Engineer for the Overjet IRIS Image Capture platform.

Responsibilities

• Provide support to live customers via email, phone and meetings as required
• Utilize a combination of cloud based and open source tools and frameworks to solve complex data problems
• Write efficient and scalable code, ensuring code quality and adherence to best practices
• Troubleshoot and resolve software defects and performance issues
• Work cross-functionally with product, engineering, clinical and customer success teams to streamline the support processes for our IRIS customers
• Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team

Qualifications

• Excellent academic background in Computer Science or other related field
• 2-5 years of experience of Software Engineering experience
• 3+ years of SaaS experience
• Experience with customer support
• Experience with Dental Practice Management Systems and Imaging Systems (nice to have)
• Excellent verbal and written communication in English is required
• Ability to thrive in a fast-paced, technical, and mission-focused environment
• Competitive Compensation and Equity
• Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
• 401k plans with a matching program
• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
• Life and AD+D Insurance
• 8 weeks Paid Parental Leave
• Optional HSA with Employer contribution
• Flexible Time Off and company paid holidays
• Annual Learning and Development Stipend
• Work from Home Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

• Excellence: We set ambitious goals and strive for excellence.
• Velocity: We focus, act with urgency, and deliver results.
• Ownership: We take ownership, dive deep and solve problems.
• Win-win: We play to win, setting ourselves and our customers up for success.
• Growth: We stay curious, seek feedback, and continuously learn and grow.
• Featured inBloomberg,Forbes,Fast Company, andTechCrunch

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!

If you are a Colorado resident: Please contact us by emailing [e-mail] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

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