Customer Support Engineer

TouchPoint (Pvt) Limited; Badin; On-site; PKR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Support Engineer to deliver exceptional technical support for self-service banking solutions. This role involves hands-on troubleshooting, diagnostics, and repair expertise, ensuring operational excellence across Pakistan. The ideal candidate will demonstrate ownership and reliability, possess strong technical aptitude, and be capable of working independently or as part of a team. If you are self-motivated and enthusiastic about providing top-notch customer service, this opportunity is perfect for you.

Qualifications

• Minimum 2 years of experience in technical support or field services.
• Strong understanding of electrical, mechanical, and software components.

Responsibilities

• Analyze and troubleshoot hardware and software issues.
• Attend customer site visits and ensure accurate fault logging.
• Collaborate with internal teams to resolve complex issues.

Skills

Troubleshooting

Technical Support

Customer Service

Electrical Circuits

Software Diagnostics

Education

Diploma in Engineering

Bachelor's in Computer Science

Job description

Overview

The Customer Support Engineer at TouchPoint is responsible for delivering exceptional technical support and service maintenance for our self-service banking solutions deployed across Pakistan. This role requires hands-on troubleshooting, diagnostics, and repair expertise, ensuring operational excellence and meeting customer expectations. The ideal candidate demonstrates ownership, reliability, and a strong technical aptitude for resolving issues efficiently and independently.

Requirements

• Analyze and troubleshoot hardware, electrical circuits, and software issues related to self-service banking solutions.
• Attend customer site visits, diagnose problems, and ensure accurate fault logging and resolution.
• Take complete ownership of support requests, ensuring prompt and effective resolution.
• Collaborate closely with internal support teams to escalate and resolve complex issues.
• Ensure customer satisfaction by providing timely updates on service status and maintaining clear communication.
• Demonstrate a positive and responsible attitude toward tasks and commitments.
• Capable of working independently and as part of a team under minimal supervision.
• Flexible to work extended hours, on weekends or holidays, based on service requirements.
  

Qualifications

• Minimum 02 years of relevant experience in technical support or field services.
• Diploma or Bachelor's degree in Engineering, Computer Science, or a related technical field (BE, BS, or B-Tech).
• Strong understanding of electrical, mechanical, and software components.
• Self-motivated, enthusiastic, and dependable under pressure.