Customer Support Associate

SolutionInn; Lahore; On-site; PKR 446,000 - 781,000; Full time

Benefits offered by this job

Competitive salary

Petrol allowance

Experience with US-based customers

Career growth opportunities

Performance-based growth opportunities

Job summary

SolutionInn in Lahore is seeking a Customer Support Associate to handle inquiries, complaints, and issues related to orders, payments, subscriptions, and accounts while ensuring a positive customer experience.

You will respond to inquiries via live chat and email, resolve problems for US-based customers, and provide accurate information about products, services, and policies. Fresh graduates are encouraged to apply with growth opportunities available.

Qualifications

• 0–6 months of experience in customer support or related fields.
• Fresh graduates are encouraged to apply.
• Experience with international or US-based customers is a plus.

Responsibilities

• Respond to inquiries via live chat and email.
• Handle customer complaints and provide appropriate solutions.
• Resolve issues related to orders, payments, subscriptions, and accounts.
• Follow up with customers until issues are fully resolved.
• Provide accurate information about SolutionInn products, services, and policies.
• Maintain a professional and customer-focused approach.
• Suggest improvements and innovative ideas to enhance customer support processes and overall customer experience.

Skills

English communication

Customer service

Interpersonal skills

Problem solving

Difficult customers

Attention to detail

Multitasking

Positive attitude

Professional demeanor

Education

Bachelor of Business Administration

Job description

Job Description:

We are looking for a Customer Support Associate to handle customer inquiries, complaints, and issues related to orders, payments, subscriptions, and accounts while ensuring a positive customer experience.

Job Responsibilities

• Respond to customer inquiries through live chat and email.
• Handle customer complaints and provide appropriate solutions.
• Resolve issues related to orders, payments, subscriptions, and accounts.
• Follow up with customers until their issues are fully resolved.
• Provide accurate information about SolutionInn products, services, and policies.
• Maintain a professional and customer-focused approach.
• Suggest improvements and innovative ideas to enhance customer support processes and overall customer experience.

Skills Required

• Excellent English communication skills.
• Strong customer service and interpersonal skills.
• Good problem-solving abilities.
• Ability to handle difficult customers professionally.
• Strong attention to detail.
• Ability to multitask.
• Quick learner with a positive attitude.
• Professional, patient, and customer-focused.

Required Qualifications

• BBA (Bachelor of Business Administration) preferred.
• Strong command of written and spoken English.
• Fresh graduates are encouraged to apply.

Job Experience

• 0–6 months of experience in customer support, customer service, call center, e-commerce, EdTech, SaaS, or a related field.
• Experience with international or US-based customers is an advantage.

Other Benefits

• Competitive salary
• Petrol allowance
• Experience working with US-based customers
• Career growth opportunities
• Performance-based growth opportunities

Job Working Hours

Night Shift – US Business Hours 6 days a week