Customer Support Agent

Obrotu; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading company in Lahore is seeking a customer support agent. The role involves responding to customer inquiries across various platforms, including phones, emails, and social media. Successful candidates will demonstrate strong communication and multitasking skills. You will play a key role in ensuring customer satisfaction and enhancing the overall success of merchants.

Qualifications

• Strong communication skills to respond to customer inquiries.
• Ability to handle multiple inquiries across various platforms.

Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Confirm order statuses and assist with order-related questions.
• Multi-task and manage multiple customer requests simultaneously.

Skills

Communication

Multi-tasking

Job description

Work as a customer support agent in a highly integrated contact center environment. Responding to customer inquiries about the order statuses and timeline. Handle inquiries coming in from multiple touch points such as facebook, instragram, twitter, live chat, email and phone calls.

Job Specification

• You start your day with a team meeting to catch up on current issues.
• The phone queue is waiting to be tackled. You jump on and start answering calls from customers.
• A customer has a question about their online order. You head to our order management system and confirm the status.
• A customer has placed an order online, you call to confirm the delivery.
• With the phone queue under control, time to jump over to live chats. Multi-tasking here is key as you’ll be handling multiple requests at a time.
• You finish off your day knowing that you’ve had a major impact on the success of our merchants.
• Inquiries coming in from facebook, instagram, twitter, emails, live chat and phone calls have to be responded.

Marketing and Advertising - Lahore, Pakistan