Customer Success Specialist - Voice Program (Fresh Graduates)

ibex; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading BPO company in Lahore is looking for a Customer Success Specialist. Your role will involve assisting U.S.-based clients with their queries and concerns, ensuring great customer experience through effective communication. Strong English skills and proficiency in MS Office are essential. Join us for opportunities like communication allowances and health insurance.

Benefits

Health insurance

Incentive bonuses

Transportation

Communication allowances

Medical benefits

Qualifications

• O Levels, Intermediate or above.
• Excellent written and verbal English communication skills.
• Proficiency in MS Office, especially MS Excel and MS Word.

Responsibilities

• Deliver exceptional customer experience in line with performance objectives.
• Assist customers with purchases through the e-commerce website.
• Maintain a friendly and caring demeanor in interactions.
• Follow standard processes for issue resolution.
• Stay updated on system information and process changes.

Skills

Excellent written and verbal English communication skills

Proficiency in MS Office

Empathy and understanding

Critical Thinking

Time Management

Education

O Levels, Intermediate or above

Tools

MS Excel

MS Word

Job description

Job Overview

We are looking for a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with their queries and concerns, providing accurate resolutions according to defined processes via calls. We value personality, passion, and work ethic, and a sense of humor is a plus.

Job Responsibilities

• Deliver exceptional customer experience in line with performance objectives and client core values.
• Assist customers with purchases made through the e-commerce website.
• Show interest and courtesy in interactions, maintaining a friendly and caring demeanor.
• Offer alternatives to unavailable products on the website.
• Follow standard processes and procedures for issue resolution.
• Stay updated on system information, process changes, and future updates.

Job Specifications

• O Levels, Intermediate or above.
• Excellent written and verbal English communication skills.
• Proficiency in MS Office, especially MS Excel and MS Word.

Why Join Us?

• Opportunity to work in a place that fosters skill development.
• Empathy and the ability to understand others.
• A good sense of humor, used appropriately.
• Excellent verbal English skills with a U.S. or UK accent.
• Ability to communicate clearly and effectively.

Additional Competencies

• Critical Thinking
• Time Management
• Focus on specialization
• Organization skills
• Priority setting
• Problem-solving
• Professional demeanor

Application Process

After applying, relax while we review your application. Expect to hear from us within 3 working days for an initial screening call.

Job Keywords

Customer Service, Customer Care, Customer Satisfaction Management

Benefits

Communication allowances, gratuity, health insurance, incentive bonuses, leaves, medical benefits, provident fund, sports and entertainment, transportation.