Customer Success Specialist

ZVolta Inc.; Karachi Division; Sur place; PKR 670 000 - 893 000; Plein temps

Résumé du poste

Zvolta is seeking a customer support specialist to help drivers and hosts get the most out of the platform. You will answer questions on WhatsApp, phone and email, and guide users through charging, wallet and app issues.

You will pass recurring problems to product and operations teams, ensuring clear, friendly communication in English and Urdu and staying organized while handling many conversations. Training provided.

Qualifications

• Excellent written and verbal English and Urdu communication.
• Patient and organized with many conversations.
• Comfortable using mobile apps and support tools.

Responsabilités

• Answer driver and host questions on WhatsApp, phone and email.
• Help with charging, wallet and app issues.
• Pass recurring problems to product and operations teams.

Connaissances

Clear communication

Bilingual English/Urdu

Customer support

Organized multitasking

Tech savvy

Outils

WhatsApp

Email

Description du poste

Help drivers and hosts get the most out of Zvolta, and make sure every question gets a clear answer.

• Answer driver and host questions on WhatsApp, phone and email.
• Help with charging, wallet and app issues.
• Pass recurring problems and feedback on to the product and operations teams.

What we're looking for.

• Clear, friendly communication in English and Urdu.
• Patient and organised when handling many conversations.
• Comfortable using mobile apps and support tools.